Subject: Ticket Assigned - Substandard/damaged item - Max refused to take it back
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 18 Feb 2023 13:16:47 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Substandard/damaged item - Max refused to take it back Dear Support Team,

I purchased a few items from your Max Fahaheel store on 27-Jan-23. We wash any new item before use. When we washed one of the winter clothes purchased from your store, we noticed that the lower part, near the wrist, of the sleeve, is torn. 
We visited the same store to return this substandard/damaged item today (03-Feb-23) but the store didn't allow it. They rejected it because we washed the cloth. We argued and wanted to know if Max wants us to use cloth without a wash. However, in vain. 
We left this substandard item on the counter.
Just to let you know, a similar incident happened with one of the clothes, we had purchased from LuLu Egaila a few months back. When we washed it, before use, we noticed the damaged fabric. When visited, LuLu Egaila took it back without taking any questions. 
Images of the bill are attached with this email.
Can I request you to look into this matter? 

Thanks & Regards,  
Pragati Ranjan Giri M: +965-69940695
  
 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663568