Subject: Note Added - [#5589302] damaged stroller
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Feb 2023 05:44:51 +0000

Hi ,    Christopher Kumar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5589302    Subject:  damaged stroller   Requester: Hala Abusalah    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Ravi,</div>
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<div class="MsoNormal">The item was handed over on 17<sup>th</sup> jan pls refer to attached mail.</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; regards,
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Christopher sunil</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group, UAE - RDC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<div>From: Ravi Sankar Podiyattillam &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, February 18, 2023 9:06 AM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;; Bsu Wml &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5589302] - damaged stroller</div>
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<div class="MsoNormal">HI Sunil</div>
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<div class="MsoNormal">Pls confirmed whether we change the same?</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, February 17, 2023 6:45 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bsu Wml &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5589302] - damaged stroller</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Ravi,<br>
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Please assist us to get the further confirmation regarding the exchange so that we can inform the same to the customer and resolve the case.<br>
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Order ID:9588382118<br>
Tracking Id: FP093022002627<br>
Item ID: 164507459 - Juniors Jazz Black Baby Stroller with 4 Reclining P<br>
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The customer has contacted us that he received a damaged item. PFA for the damaged item. The marked wheel is the wobbly one, it keeps the stroller shaking while moving<br>
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Kindly check and do the needful.<br>
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Thank You,<br>
Centrepoint Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Fri, 10 Feb at 4:54 PM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Dear Chrstopher</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Can you pls update we have exchanged the same</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 9, 2023 3:02 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5589302] - damaged stroller</span></div>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'>Hi team,<br>
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Order ID:9588382118</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'>Tracking Id: FP093022002627<br>
Item ID: 164507459 - Juniors Jazz Black Baby Stroller with 4 Reclining P<br>
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The customer has contacted us that he received a damaged item. PFA for the damaged item.
<strong><span style='font-family:"-Apple-System",serif'>The marked wheel is the wobbly one, it keeps the stroller shaking while moving</span></strong><b><br>
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Kindly check and do the needful.</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'>Thank You,<br>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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