Subject: Ticket Assigned - Conversation with Mohamed Mujahid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Feb 2023 09:23:54 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohamed Mujahid Mohamed Mujahid                    Hi           12:49 PM, 18th Feb                     Mohamed Mujahid                    Good afternoon           12:49 PM, 18th Feb                     Mohamed Mujahid                    Could you please give me the status of the below order number 9414454611           12:49 PM, 18th Feb                   Reena                   Good Afternoon Mohamed, Thank you for contacting us. This is Reena, How may I assist you today?           12:53 PM, 18th Feb                   Reena                   We see that you are contacting us regarding the order id 9414454611           12:54 PM, 18th Feb                   Reena                   It will just take a moment to check the details for you.           12:54 PM, 18th Feb                     Mohamed Mujahid                    Sure, I’ll be waiting           12:55 PM, 18th Feb                   Reena                   Please accept our full apologies for the inconvenience caused to you.           12:55 PM, 18th Feb                     Mohamed Mujahid                    Dear it’s been over two weeks since I’ve been behind this           12:58 PM, 18th Feb                   Reena                   We would like to inform you that we have checked the order status and according to the tracking details found that the order is rejected by the customer.           12:58 PM, 18th Feb                     Mohamed Mujahid                    Kindly arrange delivery as soon as possible           12:58 PM, 18th Feb                   Reena                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           12:58 PM, 18th Feb                   Reena                   Please know that currently the items are on their way back to the warehouse and as we are unable to route them back to you, we would request you to please place a new order with us.           01:00 PM, 18th Feb                     Mohamed Mujahid                    This has been informed me before two times from your colleagues and they said it’s been sorted out           01:00 PM, 18th Feb                     Mohamed Mujahid                    Ok just let me know how do i process the new order and what about my previously ordered amount and how I utilize that money to order again           01:03 PM, 18th Feb                   Reena                   We can see a refund amount of AED 82 has been successfully processed on to the original mode of payment.           01:03 PM, 18th Feb                   Reena                   We would request you to order these items again from our website.           01:05 PM, 18th Feb                   Reena                   Please let us know if we can assist you any other queries.           01:06 PM, 18th Feb                     Mohamed Mujahid                    I haven’t received any refund yet could you please tell me when it was refunded?           01:08 PM, 18th Feb                   Reena                   An email notification regarding the refund was sent to your email address.           01:11 PM, 18th Feb                   Reena                   Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           01:11 PM, 18th Feb                     Mohamed Mujahid                    Can you please make sure the email was sent this email address because I’ve not any emails from your people [email-masked]           01:12 PM, 18th Feb                   Reena                   We have checked and as we can see a refund amount of AED 82 has been successfully processed on 17/2/2023 to the original mode of payment.           01:15 PM, 18th Feb                   Reena                   Please let us know if we can assist you any other queries.           01:20 PM, 18th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:23 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5726079