Subject: Ticket Assigned - Conversation with Renu Masih
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 18 Feb 2023 09:17:08 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Renu Masih Renu Masih                    Hi           12:58 PM, 18th Feb                   Reena                   Good Afternoon Renu, Thank you for contacting us. This is Reena, How may I assist you today?           12:59 PM, 18th Feb                   Reena                   We would request you to please elaborate your concern.           01:01 PM, 18th Feb                     Renu Masih                    I would like to return few items which I have purchased online           01:03 PM, 18th Feb                     Renu Masih                    My order number is  9414845007           01:03 PM, 18th Feb                   Reena                   It will just take a moment to check the details for you.           01:05 PM, 18th Feb                     Renu Masih                    Sure           01:05 PM, 18th Feb                   Reena                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.           01:08 PM, 18th Feb                   Reena                   - You can contact our customer support team on 800-629823 to make a return and to be notified of the refund amount based on our return policy.           01:09 PM, 18th Feb                   Reena                   - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           01:09 PM, 18th Feb                   Reena                   You can also visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.           01:09 PM, 18th Feb                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           01:10 PM, 18th Feb                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           01:10 PM, 18th Feb                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:10 PM, 18th Feb                   Reena                   Please let us know if we can assist you any other queries.           01:12 PM, 18th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:16 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5726046