Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 18 Feb 2023 06:21:57 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Already raised the request for refund </div>
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<div>On Sat, 18 Feb 2023, 10:20 am Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5722016</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5722016<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<br>Hi Buhari,<br><br>Thank you for reaching out to us.</div>
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<div dir="ltr">Please accept our full apologies for the inconvenience ​caused to you.<br><br>We would like to inform you regarding order number: 9414614919. Your order already on its way and will be delivered soon. <br><br>You can track the order on the following link: <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=FP021423001427" rel="noreferrer" target="_blank">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=FP021423001427</a> with the tracking number FP021423001427.</div>
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<div>We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.</div>
<div>Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.</div>
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<div dir="ltr"> Once the order will return back to warehouse we will process the refund for the same as soon as possible.</div>
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<br>If you do not receive your order within the specified time frame, please do let us know. We will be happy to help.<br><br>We hope this helps and have a great day! Stay Safe!<br><br>Thank You,</div>
<div dir="ltr">Splash Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722016