Subject: Ticket Assigned - Conversation with Jessie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 11:35:03 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jessie Jessie                    Hii           03:15 PM, 17th Feb                     Jessie                    I would like to replace one of the items that i ordered via online #9414898219           03:16 PM, 17th Feb                   Reena                   Good Afternoon Jessie, Thank you for contacting us. This is Reena, How may I assist you today?           03:19 PM, 17th Feb                   Reena                   We see that you are contacting us regarding the order id 9414898219           03:19 PM, 17th Feb                     Jessie                    Yes, i would like to know if i can replace one of the items that i ordered. I just received it today           03:20 PM, 17th Feb                   Reena                   It will just take a moment to check the details for you.           03:20 PM, 17th Feb                     Jessie                    This is including with my order.           03:20 PM, 17th Feb                   Reena                   We would like to inform you that we do not have online exchange option available at this time.           03:21 PM, 17th Feb                     Jessie                    So what would be the alternative? Can i exchange it on store only?           03:22 PM, 17th Feb                   Reena                   You can return your Splash product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           03:22 PM, 17th Feb                   Reena                   You can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy.           03:23 PM, 17th Feb                   Reena                   - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           03:23 PM, 17th Feb                     Jessie                    Okay so ill just bring the item then i can refund or do exchange           03:23 PM, 17th Feb                   Reena                   We would like to inform you that ​online exchange is not available but you can return and get refunded. You can also use this refund to purchase the item according to your desire.           03:28 PM, 17th Feb                   Reena                   You can also visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.           03:29 PM, 17th Feb                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           03:29 PM, 17th Feb                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           03:29 PM, 17th Feb                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           03:29 PM, 17th Feb                     Jessie                    Noted for all this information           03:30 PM, 17th Feb                     Jessie                    You ate very helpful Reena           03:30 PM, 17th Feb                   Reena                   Please let us know if we can assist you any other queries.           03:30 PM, 17th Feb                     Jessie                    That's wll           03:32 PM, 17th Feb                     Jessie                    Thank you           03:32 PM, 17th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:34 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5723300