Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 09:30:47 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi, <div dir="auto"> The pack is not open yet, I kept as it's I received, the items not use for us, so please take back, it's very helpful for me</div>
<div dir="auto">Thank you</div>
<div dir="auto">John peter </div>
<div dir="auto"><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 17 Feb 2023, 12:18 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi John,</div>
<div><br></div>
<div>We apologize for the inconvenience caused.</div>
<div><br></div>
<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
<div><br></div>
<div> As per the policy, all the products which you have purchased from our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
<div><br></div>
<div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
<div><br></div>
<div>Please refer to the below link for any further information on non-returnable items:</div>
<div>
<a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer" target="_blank">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a><br>
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<div>We thank you for your understanding and cooperation.</div>
<div><br></div>
<div>Thank You,</div>
<div>Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722295