Subject: Ticket Assigned - Conversation with Yassin Elhabashi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 08:06:45 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yassin Elhabashi Yassin Elhabashi                    Hi           11:38 AM, 17th Feb                     Yassin Elhabashi                    I received message to share otp for validation at the of delivery but the link it’s not opening           11:40 AM, 17th Feb                   Reena                    Good Afternoon Yassin, Thank you for contacting us. This is Reena, How may I assist you today?            11:43 AM, 17th Feb                   Reena                   We see that you are contacting us regarding the order id 9414489662           11:44 AM, 17th Feb                   Reena                   It will just take a moment to check the details for you.           11:45 AM, 17th Feb                     Yassin Elhabashi                    Yes           11:45 AM, 17th Feb                   Reena                   We sincerely apologize for the inconvenience caused.           11:48 AM, 17th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           11:49 AM, 17th Feb                     Yassin Elhabashi                    I received message to share otp for validation at the of delivery but the link it’s not opening           11:49 AM, 17th Feb                     Yassin Elhabashi                    I want to confirm for delivery that I’m available I don’t want any delay for delivery again and giving fake excuses           11:50 AM, 17th Feb                     Yassin Elhabashi                    So plz send the link for validation because it’s not working with me           11:50 AM, 17th Feb                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           11:54 AM, 17th Feb                     Yassin Elhabashi                    You understand my request           11:54 AM, 17th Feb                     Yassin Elhabashi                    Or just copy paste only           11:54 AM, 17th Feb                     Yassin Elhabashi                    Want to confirm to delivery that I’m available           11:55 AM, 17th Feb                     Yassin Elhabashi                             11:55 AM, 17th Feb                   Reena                   We would like to inform you that before attempting the delivery of your products, our courier agent will contact you then, you need to provide this otp to the courier agent.           11:59 AM, 17th Feb                   Reena                   As per the shared image the link mentioned over there is for track your order.           12:01 PM, 17th Feb                     Yassin Elhabashi                    Could please tell him to contact me because in the previous attempts for delivery he give false information without calling me           12:01 PM, 17th Feb                   Reena                   We will escalate to the courier partner to contact and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           12:03 PM, 17th Feb                     Yassin Elhabashi                    Tell courier agent to call me this my request I hope not close the delivery again without calling and give any excuses           12:03 PM, 17th Feb                   Reena                   Please allow us some time to do a needful.           12:04 PM, 17th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:04 PM, 17th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:06 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722501