Subject: Ticket Assigned - Conversation with .
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 07:57:31 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hello           11:03 AM, 17th Feb                   Reena                   Good Afternoon Dear Customer, Thank you for contacting us. This is Reena, How may I assist you today?           11:05 AM, 17th Feb                   Reena                   We would request you to please elaborate your concern.           11:07 AM, 17th Feb                     .                    Trouble logging into registered Shukran account           11:08 AM, 17th Feb                   Reena                   We would request you to please share with us your registered e-mail id.           11:11 AM, 17th Feb                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           11:15 AM, 17th Feb                     .                    [email-masked]           11:15 AM, 17th Feb                   Reena    
                Thank you for sharing the e-mail id.           11:16 AM, 17th Feb                   Reena                   we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           11:18 AM, 17th Feb                   Reena                    If the same problem persists, please provide us with the following details so that we can forward it for further assistance.             11:19 AM, 17th Feb                   Reena                   - email address : - Country of access - type of device used - Application version. - System version           11:19 AM, 17th Feb                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           11:22 AM, 17th Feb                     .                    an another shukran is connected to the account           11:23 AM, 17th Feb                   Reena                   We would like to inform you that you
 r shukran card 1400000471825073 is already registered with this e-mail id joshi9802@gmail.           11:28 AM, 17th Feb                   Reena                   [email-masked]*           11:30 AM, 17th Feb                     .                    so you mean the one for which I have the card (XXXXXXXXX ending 29850) is revised to  ***********25073 ?           11:31 AM, 17th Feb                     .                    Can you please confirm?           11:32 AM, 17th Feb                   Reena                   It will just take a moment to check the details for you.           11:34 AM, 17th Feb                   Reena                   We would like to inform you that shukran card 1400000471825073 has been linked on 17/2/2023.           11:35 AM, 17th Feb                     .                    So the shukran point on the other card XXXXXXXXX ending 29850 will be credited to this new card?           11:38 AM, 17th Feb                   Reena                   There is only o
 ne shukran card 1400000471825073 is linked with e-mail id.           11:39 AM, 17th Feb                     .                    HOw many Shukran points inside this card?           11:40 AM, 17th Feb                   Reena                   Please allow us a moment to check for you.           11:46 AM, 17th Feb                   Reena                   We would like to inform you that there are no points available in your shukran card.           11:51 AM, 17th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:54 AM, 17th Feb                   Reena                   It was a pleasure to assist you. Thank you for contacting us.   Have a wonderful day.           11:56 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722477