Subject: Ticket Assigned - Conversation with Walaa Al Qasem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 07:53:05 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Walaa Al Qasem Walaa Al Qasem                    Hi           11:34 AM, 17th Feb                     Walaa Al Qasem                    No one called me from the delivery company           11:34 AM, 17th Feb                   Reena                   Good Afternoon Walaa, Thank you for contacting us. This is Reena, How may I assist you today?           11:37 AM, 17th Feb                   Reena                   We see that you are contacting us regarding the order id 9414790135           11:38 AM, 17th Feb                     Walaa Al Qasem                    Yes           11:38 AM, 17th Feb                     Walaa Al Qasem                    I need my order because am traveling and I need the order ASAP           11:38 AM, 17th Feb                   Reena                   It will just take a moment to check the details for you.           11:39 AM, 17th Feb
                    Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           11:40 AM, 17th Feb                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           11:40 AM, 17th Feb                   Reena                   Please allow us some time to do a needful.           11:40 AM, 17th Feb                     Walaa Al Qasem                    Can you request them to call me please           11:41 AM, 17th Feb                   Reena                   We would like to inform you that before attempting the delivery of your products, our courier agent will contact you.           11:45 AM, 17th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best t
 o help you properly.           11:45 AM, 17th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:48 AM, 17th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:52 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722457