Subject: New Reply Received - Return
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 23:27:58 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Return  Ticket comment <div>Hi
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<div>All these four are pending , some for more than 5 days </div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjMwMTQwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YqC3FcTdMnWhalRqtU5jlXtKr2DMJW9ysK_gdvhN5co" data-id="2044012301402"><br>
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<div dir="ltr">Nour Daoud
<div>056 675 5576 </div>
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<div>On 16 Feb 2023, at 3:27 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Nour,<br>
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Thank you for contacting us.<br>
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We apologize for the inconvenience caused.<br>
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We would like to inform you that a return request has been created for order No. 9414649333 on 16/2/2023 and the request will be received by the transportation partner within 2-5 working days. In the event that the returns are not received by the transport
 partner within the specified time, please contact us again in order to serve you to the fullest.<br>
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We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br>
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Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
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We have forwarded your query regarding order id 9413487884 9413472669 and 9413024853 delayed collection to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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We request you to please allow us some time so we can work on this and do the needful.</div>
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Thank you for your shopping and cooperation with us.<br>
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Do not hesitate to contact us if you have any inquiries.<br>
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Thank you,<br>
Max support team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5717558