Subject: Ticket Assigned - Conversation with Rivitha
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 12:56:16 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rivitha Rivitha                    Hi           04:42 PM, 16th Feb                     Rivitha                    9414616978 this is my order number for which i placed a return for an item  It has been collected from him but i didnt receive any update on the refund yet           04:43 PM, 16th Feb                     Rivitha                    RP********3231 this is my return request number           04:44 PM, 16th Feb                   Reena                   Good Evening Rivitha, Thank you for contacting us. This is Reena, How may I assist you today?           04:46 PM, 16th Feb                     Rivitha                    9414616978 this is my order number for which i placed a return for an item  It has been collected from him but i didnt receive any update on the refund yet           04:46 PM, 16th Feb                     Rivitha                    RP**
 ******3231 this is my return request number           04:46 PM, 16th Feb                   Reena                   We see that you are contacting us regarding the order id 9414616978           04:47 PM, 16th Feb                   Reena                   It will just take a moment to check the details for you.           04:49 PM, 16th Feb                     Rivitha                    Sure           04:49 PM, 16th Feb                   Reena                   We sincerely apologize for the inconvenience caused.           04:50 PM, 16th Feb                   Reena                   We would like to inform you that for the return request for order No. 9414616978 , the return product has been collected from your end.           04:51 PM, 16th Feb                   Reena                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check 
 and issue your refund.           04:51 PM, 16th Feb                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:52 PM, 16th Feb                     Rivitha                    Okay thanks for the explanation           04:53 PM, 16th Feb                   Reena                   Please let us know if we can assist you any other queries.           04:53 PM, 16th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           04:55 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5719979