Subject: Ticket Assigned - Conversation with Shilpa Joseph
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 09:34:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shilpa Joseph Shilpa Joseph                    Hi           01:07 PM, 16th Feb                   Reena                   Good Afternoon Shilpa, Thank you for contacting us. This is Reena, How may I assist you today?           01:09 PM, 16th Feb                   Reena                   We see that you are contacting us regarding the order id 9410705006           01:12 PM, 16th Feb                     Shilpa Joseph                    Well yes.  And my complaint is still the same           01:13 PM, 16th Feb                     Shilpa Joseph                    What is being done?           01:13 PM, 16th Feb                     Shilpa Joseph                    Do you intend me to keep the unwanted items and forget about getting my money back ?           01:14 PM, 16th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           01:16 PM, 16th Feb                     Shilpa Joseph                    Why is no one coming to pick it up?           01:18 PM, 16th Feb                   Reena                   We have escalated your query to the concern team and will be try to arrange the collection as soon as possible.           01:18 PM, 16th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           01:19 PM, 16th Feb                     Shilpa Joseph                    This is at least the third time I have got this reply, and nothing has happened           01:19 PM, 16th Feb                     Shilpa Joseph                    If you don’t want the items back, that’s your problem but I want my money back           01:19 PM, 16th Feb                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           01:23 PM, 16th Feb                     Shilpa Joseph                    I can show you back my history of conversations since Jan           01:23 PM, 16th Feb                     Shilpa Joseph                    With the same replied           01:24 PM, 16th Feb                     Shilpa Joseph                    Only thing that you have done from your site has canceled my returns, and then re-initiated them to make it look like there isn’t a delay           01:24 PM, 16th Feb                     Shilpa Joseph                    Are you trying to fool someone?           01:24 PM, 16th Feb                   Reena                   We sincerely apologize for the inconvenience caused.           01:27 PM, 16th Feb                   Reena                   We have forwarded your query to the concern team and will be try to arrange the pick up collection for your order as soon as possible.           01:27 PM, 16th Feb                   Reena                   Please let us know if we can assist you any other queries.           01:30 PM, 16th Feb                     Shilpa Joseph                    There is truely no other issue I have with other than this           01:32 PM, 16th Feb                   Reena                   We would request you to please allow us some time to do a needful.           01:32 PM, 16th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:33 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5718937