Subject: Ticket Assigned - Conversation with Madiha Noor
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 09:26:42 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Madiha Noor Madiha Noor                    Hi           01:07 PM, 16th Feb                     Madiha Noor                    I did online shopping One of the item’s size is big.. may i know what is the procedure to change the size. Thankx           01:08 PM, 16th Feb                   Reena                   Good Afternoon Madiha, Thank you for contacting us. This is Reena, How may I assist you today?           01:09 PM, 16th Feb                   Reena                   We see that you are contacting us regarding the order id 9414152184           01:10 PM, 16th Feb                     Madiha Noor                    I just want to know how to change the size of the ordered item… item is with me           01:10 PM, 16th Feb                     Madiha Noor                    Yes           01:11 PM, 16th Feb                     Madiha Noor                    Pack of plain shorts size is big           01:11 PM, 16th Feb                   Reena                   We would like to inform you that ​an exchange is not available but you can return and get refunded.           01:15 PM, 16th Feb                   Reena                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.           01:17 PM, 16th Feb                   Reena                   - You can contact our customer support team on 800-629823 to make a return and to be notified of the refund amount based on our return policy.           01:18 PM, 16th Feb                   Reena                   - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           01:19 PM, 16th Feb                   Reena                   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.           01:20 PM, 16th Feb                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           01:20 PM, 16th Feb                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           01:21 PM, 16th Feb                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:21 PM, 16th Feb                     Madiha Noor                    Thanks alot           01:22 PM, 16th Feb                   Reena                   Please let us know if we can assist you any other queries.           01:23 PM, 16th Feb                     Madiha Noor                    All the information is very helpful Thanks again           01:24 PM, 16th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:25 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5718890