Subject: New Reply Received - Charged twice
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 08:19:06 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Charged twice  Ticket comment <div dir="ltr">Hello Max Team,<div><br></div>
<div>Despite so many calls and emails the issue has not been resolved yet.</div>
<div>Also shared the confirmation from the bank that i have been charged twice from my 2 bank accounts.</div>
<div><br></div>
<div>During the last call I was told that within 24 hours someone will get back to me, but till now no one has gotten back to me.</div>
<div><br></div>
<div>Please can you update asap.</div>
<div><br></div>
<div>Thanks</div>
<div>Gladyis</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Feb 1, 2023 at 4:22 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Gladyis,</div>
<div dir="ltr"><br></div>
<div>Thank you for shopping with us.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div dir="ltr">We'd like to confirm you that order number 7801674904 and 7801674906 has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div dir="ltr">If still you will face issue, please get back to us.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>Feel free to get in touch with us for further assistance.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>
<div>Thank You,</div>
<div>Max Support Team</div>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5652712