Subject: Ticket Assigned - Conversation with Yassin Elhabashi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 08:10:17 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yassin Elhabashi Yassin Elhabashi                    Hi           11:39 AM, 16th Feb                     Yassin Elhabashi                    Could you please confirm my order will deliver or no           11:39 AM, 16th Feb                     Yassin Elhabashi                    Today           11:40 AM, 16th Feb                   Reena                   Good Afternoon Yassin, Thank you for contacting us. This is Reena, How may I assist you today?           11:41 AM, 16th Feb                   Reena                   We see that you are contacting us regarding the order id 9414489662           11:44 AM, 16th Feb                     Yassin Elhabashi                    Yes many times           11:45 AM, 16th Feb                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experien
 ce we wish you to have when shopping on our website.           11:48 AM, 16th Feb                   Reena                   We have forwarded your query to the concern team and they will try their best to help you properly.           11:49 AM, 16th Feb                     Yassin Elhabashi                    I heard it from Monday til now  and nothing happened           11:50 AM, 16th Feb                     Yassin Elhabashi                    Even I called mr Ehab manger from the call centre           11:51 AM, 16th Feb                   Reena                   We would like to inform you that the issue has been escalated to the concern team and we are following with your order.           11:54 AM, 16th Feb                   Reena                   We would request you to please allow us some time to do a needful.           11:54 AM, 16th Feb                     Yassin Elhabashi                    What the result nothing hay           11:54 AM, 16th Feb                     Yassin El
 habashi                    Happened           11:54 AM, 16th Feb                     Yassin Elhabashi                    I want to cancel the order and get my money back           11:55 AM, 16th Feb                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           12:00 PM, 16th Feb                   Reena                   However, we would request you to not accept the delivery of your order.           12:00 PM, 16th Feb                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           12:00 PM, 16th Feb                     Yassin Elhabashi                    When he will call me and how long process will take to refund money           12:02 PM, 16th Feb                     Yassin Elhabashi                    Oh shit           12:02 PM, 16
 th Feb                   Reena                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           12:03 PM, 16th Feb                   Reena                   Please let us know if we can assist you any other queries.           12:06 PM, 16th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:09 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5718498