Subject: Ticket Assigned - Conversation with Reyanz
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 08:02:53 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reyanz Reyanz                    Good morning I just wanna ask about my order, untill now I didn't receive my items           11:38 AM, 16th Feb                   Reena                   Good Afternoon Reyanz, Thank you for contacting us. This is Reena, How may I assist you today?           11:41 AM, 16th Feb                     Reyanz                    Since yesterday I'm waiting for my order but still I didn't receive it           11:42 AM, 16th Feb                     Reyanz                    My total cost is 15.50 kd but now when I check it's already 15.500kd           11:45 AM, 16th Feb                   Reena                   We see that you are contacting us regarding the order id 8414669994           11:46 AM, 16th Feb                     Reyanz                    Yes, since yesterday I'm waiting but I didn't receive any call to get my items       
     11:48 AM, 16th Feb                   Reena                    Please accept our full apologies we see that your order has been delayed by 1 day.            11:50 AM, 16th Feb                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           11:50 AM, 16th Feb                   Reena                   Please allow us some time to do a needful.           11:50 AM, 16th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:52 AM, 16th Feb                     Reyanz                    No worries, it's okay just asking for an update, kindly tell the delivery man to contact me to this number using Whatsapp cause I can't receive a regular call, just use WhatsApp okay? I'm still interested to receive my orders.. thanks God bless           11:53 AM, 16th Feb                   Reena                   We would request you to please sh
 are with us your contact number +96560635033           11:55 AM, 16th Feb                     Reyanz                    +96560635033           11:59 AM, 16th Feb                     Reyanz                    That's my number           11:59 AM, 16th Feb                   Reena                   Thank you for sharing the contact number.           12:01 PM, 16th Feb                   Reena                   We will escalate to the courier partner to update the contact number and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           12:01 PM, 16th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:02 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5718466