Subject: Ticket Assigned - Conversation with ‏‏‎ ‎
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 07:43:38 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ‏‏‎ ‎ ‏‏‎ ‎                    It shouldn't take that long and it's not the bank's fault           11:13 AM, 16th Feb                     ‏‏‎ ‎                    I called the bank they didn't receive any refund           11:13 AM, 16th Feb                     ‏‏‎ ‎                    The bank says once the refund is issues the refund is put right away in my account           11:14 AM, 16th Feb                     ‏‏‎ ‎                    Issued**           11:14 AM, 16th Feb                     ‏‏‎ ‎                    Plus i returned something from max and got the refund as soon as i got the SMS           11:14 AM, 16th Feb                     ‏‏‎ ‎                    Centrepoint and max belong to the same parent company           11:15 AM, 16th Feb                     ‏‏‎ ‎                    You should check with your finance department or the department that issues refunds because refunds shouldn't take that long it's a debit card and it's within Kuwait           11:15 AM, 16th Feb                   Reena                   Good Afternoon Dear Customer, Thank you for contacting us. This is Reena, How may I assist you today?           11:16 AM, 16th Feb                   Reena                   We see that you are contacting us regarding the order id 8413953932           11:22 AM, 16th Feb                   Reena                   It will just take a moment to check the details for you.           11:26 AM, 16th Feb                     ‏‏‎ ‎                    Maybe you should cancel that refund and issue it again           11:27 AM, 16th Feb                   Reena                   We would like to inform you that we have processed the refund of amount KWD 3 on 14/2/2023.           11:32 AM, 16th Feb                     ‏‏‎ ‎                    I understood that           11:32 AM, 16th Feb                     ‏‏‎ ‎                    You told me that 3 times already           11:32 AM, 16th Feb                   Reena                   The amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:32 AM, 16th Feb                     ‏‏‎ ‎                    Please read my messages again, i asked to cancel the refund and do it again           11:33 AM, 16th Feb                     ‏‏‎ ‎                    Something is wrong with your system           11:33 AM, 16th Feb                     ‏‏‎ ‎                    The refund should never take more than 24 hours           11:33 AM, 16th Feb                     ‏‏‎ ‎                    I'm a banker i know           11:33 AM, 16th Feb                   Reena                   We would like to inform you that, this is the policy we would request you to please wait for the specified time.           11:37 AM, 16th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:40 AM, 16th Feb                     ‏‏‎ ‎                    We'll see           11:41 AM, 16th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:42 AM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5718360