Subject: Ticket Assigned - Conversation with Rohini Santhosh
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 07:20:12 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rohini Santhosh Rohini Santhosh                    Hi           11:06 AM, 16th Feb                   Reena                   Good Afternoon Rohini, Thank you for contacting us. This is Reena, How may I assist you today?           11:08 AM, 16th Feb                     Rohini Santhosh                    I need to cancel one order           11:08 AM, 16th Feb                   Reena                   We would request you to please confirm with us your order number and e-mail id.           11:09 AM, 16th Feb                     Rohini Santhosh                             11:09 AM, 16th Feb                   Reena                   It will just take a moment to check the details for you.           11:10 AM, 16th Feb                     Rohini Santhosh                    [email-masked]           11:11 AM, 16th Feb                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment.           11:11 AM, 16th Feb                     Rohini Santhosh                    Why?           11:12 AM, 16th Feb                   Reena                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           11:12 AM, 16th Feb                     Rohini Santhosh                    Its takes time , thats why i bought from the store already .. so i don’t want that … please cancel  the order and do the needful           11:13 AM, 16th Feb                     Rohini Santhosh                    Okay           11:13 AM, 16th Feb                     Rohini Santhosh                    Amount i need to my bank account .           11:13 AM, 16th Feb                   Reena                   As you have placed your order as click and collect, it will be available for collection for 14 days from the confirmation email received to collect.           11:13 AM, 16th Feb                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method.           11:15 AM, 16th Feb                   Reena                   Please let us know if we can assist you any other queries.           11:17 AM, 16th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:19 AM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5718272