Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 05:51:51 +0000

Hi Reena kumari,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Hi... gdmng.<div dir="auto">I'll collect the refund when I return the shoes. Thanku</div>
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<div>On Thu, 16 Feb 2023, 8:42 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Rita,<br><br>Thank you for reaching out to us and giving us the opportunity to help you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br><br>We would like to inform you that an exchange is not available at the moment but you can return and get refunded.</div>
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<div dir="ltr">Please note you can return your products within 14 days of delivery and get refunded.</div>
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<div dir="ltr">If you want us to create a return request on your behalf, please get back to us with item id. <br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Thank You,<br>Max Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5710783