Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2023 13:37:19 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello hope you are well           05:07 PM, 15th Feb                     User                    i want to add points from previous purchases to my account           05:07 PM, 15th Feb                   Reena                   Good Evening Dear Customer, Thank you for contacting us. This is Reena, How may I assist you today?           05:10 PM, 15th Feb                   Reena                   We would request you to please confirm that you want to add your shukran point from the previous purchase.           05:15 PM, 15th Feb                     User                    Yes please confirm           05:19 PM, 15th Feb                     User                    here are the order           05:21 PM, 15th Feb                   Reena                   It will just take a moment to check           05:23 PM, 15th Feb                  
    User                    sure           05:23 PM, 15th Feb                   Reena                   We see that you have already linked your account with e-mail id [email-masked]           05:28 PM, 15th Feb                     User                    correct           05:28 PM, 15th Feb                   Reena                   We would like to inform that your Shukran points have already been credited to your Shukran account.           05:32 PM, 15th Feb                   Reena                   However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.           05:32 PM, 15th Feb                     User                    all 3 purchases?           05:32 PM, 15th Feb                     User                    sure sure           05:32 PM, 15th Feb                   Reena                   Please note that it will take 14 days for the Shukran points that you gained o
 n your purchases to appear on your Shukran account.           05:32 PM, 15th Feb                     User                    thank you           05:33 PM, 15th Feb                   Reena                   Please let us know if we can assist you any other queries.           05:33 PM, 15th Feb                     User                    thats all thank you           05:35 PM, 15th Feb                   Reena                   It was a pleasure to assist you. Thank you for contacting us.   Have a wonderful day.           05:36 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5715652