Subject: Ticket Assigned - Conversation with Saria Abdelrahman ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2023 06:39:00 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saria Abdelrahman ? Saria Abdelrahman ?                    Hi there           10:11 AM, 15th Feb                     Saria Abdelrahman ?                    so any news on my order?           10:11 AM, 15th Feb                   Reena                   Good Morning Saria, Thank you for contacting us. This is Reena, How may I assist you today?           10:12 AM, 15th Feb                     Saria Abdelrahman ?                    I dont know why my shipment didt arrive yesterday           10:12 AM, 15th Feb                     Saria Abdelrahman ?                    I contacted Centrepoint about editing my address , but no one showed up.           10:13 AM, 15th Feb                     Saria Abdelrahman ?                    traveling very soon           10:13 AM, 15th Feb                     Saria Abdelrahman ?                    Order#9414547289           10:13
  AM, 15th Feb                   Reena                   We see that you are contacting us regarding the order id 9414547289           10:15 AM, 15th Feb                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           10:16 AM, 15th Feb                   Reena                   We would request you to please confirm with us your address Oasis tower / Floor 10 / Flat 1008           10:17 AM, 15th Feb                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           10:22 AM, 15th Feb                     Saria Abdelrahman ?                    Why is this customer service?           10:24 AM, 15th Feb                     Saria Abdelrahman ?                    I already contacted centreoint two days ago about changing my address           10:24 AM, 15th Feb                     Saria Abdelrahman ?                    why isn't there anything done?           10:24 AM, 15t
 h Feb                     Saria Abdelrahman ?                    YET           10:24 AM, 15th Feb                   Reena                   We sincerely apologize for the inconvenience caused.           10:25 AM, 15th Feb                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           10:25 AM, 15th Feb                     Saria Abdelrahman ?                    What time           10:26 AM, 15th Feb                     Saria Abdelrahman ?                    Cant your system tell when I placed an issue           10:26 AM, 15th Feb                     Saria Abdelrahman ?                    I will not wait long enough so they tell me products are sold out           10:26 AM, 15th Feb                     Saria Abdelrahman ?                    as usual           10:26 AM, 15th Feb                     Saria Abdelrahman ?                    I placed an order , wanted
  to edit my address contacted the team           10:27 AM, 15th Feb                     Saria Abdelrahman ?                    nothing happened           10:27 AM, 15th Feb                     Saria Abdelrahman ?                    This issue is very simple.           10:27 AM, 15th Feb                     Saria Abdelrahman ?                    Customer Service case # 5707310           10:28 AM, 15th Feb                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           10:29 AM, 15th Feb                   Reena                   Please allow us some time to do a needful.           10:29 AM, 15th Feb                     Saria Abdelrahman ?                    I need to know the exact status of my order           10:29 AM, 15th Feb                     Saria Abdelrahman ?                    I WILL NOT take no as an answer as usual           10:29 AM, 15th Feb                     Saria Abdelrahm
 an ?                    after time the delivery doesn't arrive           10:30 AM, 15th Feb                     Saria Abdelrahman ?                    and you simply say products are sold out           10:30 AM, 15th Feb                     Saria Abdelrahman ?                    I simply wanted to edit my address, change it to the new one           10:31 AM, 15th Feb                     Saria Abdelrahman ?                    What is complex about this           10:31 AM, 15th Feb                   Reena                   We have escalated to the courier partner to update the address and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           10:34 AM, 15th Feb                   Reena                   Please let us know if we can assist you any other queries.           10:36 AM, 15th Feb                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a 
 wonderful day.           10:38 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5713462