Subject: New Reply Received - Feedback or suggestions
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 12:57:49 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="auto"><div>Hi Max team,<div dir="auto">      The problem as i stated before thst i cannot add items to my basket &amp; same thing is on the website too.For your assistantance i added the screenshot too, same is on the website on clicking on the basket it doesnt open! I cleared my cache &amp; cookies but still the problem persists so I am sharing the following details</div>
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<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">- email address : <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">- Country of access</div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">KUWAIT </div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">- type of device used</div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">MOBILE Samsung Galaxy and Windows</div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">- Application version. SCREENSHOT Attached </div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">- System version -------</div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>- Image of the issue....Attached </div>
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<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Feb 13, 2023, 12:25 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Tania,</div>
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<div>
<span dir="ltr">Thank you for reaching out to us and giving us the opportunity to help you.<br> </span><br>
</div>
<div>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>
</div>
<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
<div>
<div>- email address :</div>
<div>- Country of access</div>
<div>- type of device used</div>
<div>- Application version.</div>
<div>- System version</div>
<div dir="ltr">- Image of the issue</div>
</div>
<div><br></div>
<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div> <span> </span>
</div>
<div dir="ltr">Thank You,</div>
<div dir="ltr">Max Support Team</div>
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044012015707'>Screenshot_20230214-153625_Max.jpg</a><br />2. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044012015708'>Screenshot_20230214-155625_Max.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5703712