Subject: New Reply Received - Shukran Pay missing balance
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 05:51:41 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Shukran Pay missing balance  Ticket comment <div>
<div dir="auto" style='font-size:1rem;color:rgb(49,49,49);font-family:-apple-system,"Helvetica Neue";word-spacing:1px'>Hi,</div>
<div dir="auto" style='color:rgb(49,49,49);font-family:-apple-system,"Helvetica Neue";word-spacing:1px'><br></div>
<div dir="auto" style='font-size:1rem;color:rgb(49,49,49);font-family:-apple-system,"Helvetica Neue";word-spacing:1px'>The requested amount of 95 AED not yet refunded to my Shukran pay balance.</div>
<div dir="auto" style='color:rgb(49,49,49);font-family:-apple-system,"Helvetica Neue";word-spacing:1px'><br></div>
<div dir="auto" style='font-size:1rem;color:rgb(49,49,49);font-family:-apple-system,"Helvetica Neue";word-spacing:1px'>See the attachments;</div>
<div dir="auto" style='color:rgb(49,49,49);font-family:-apple-system,"Helvetica Neue";word-spacing:1px'><br></div>
<div dir="auto" style='font-size:1rem;color:rgb(49,49,49);font-family:-apple-system,"Helvetica Neue";word-spacing:1px'>Regards,</div>
<div dir="auto" style='font-size:1rem;color:rgb(49,49,49);font-family:-apple-system,"Helvetica Neue";word-spacing:1px'>Kamealia </div>
<div dir="auto" style='font-size:1rem;color:rgb(49,49,49);font-family:-apple-system,"Helvetica Neue";word-spacing:1px'>0502958222</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDQ0MTk4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.i6W9r8FptF52pGn7jnLxrgQCdopAcnSdLfUT_lUT9sw" data-id="2044014441989" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDQ0MTk5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.V9qGYceoyn2b8suRaGymssqsoFrXBBVtlTsNmbukEyU" data-id="2044014441990" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 12 Mar 2023 at 8:23 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5791988</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5791988<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Kamealia,<br><br>Thank you for contacting Centrepoint.<br> <br>We sincerely apologies for the inconvenience caused to you.<br><br>We have been notified by the concern team that your balance is already refunded back to your account.</div>
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<div dir="ltr">We would request you to kindly check and confirm with us that your issue has been resolved or not.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you<br>Centrepoint Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5791988