Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Mar 2023 13:56:00 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="ltr">Dear Team,<div><br></div>
<div>Thank you for your quick reply. Please consider this as an issue closed. </div>
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<div>Regards,</div>
<div><br></div>
<div>Annada</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Mar 11, 2023 at 4:19 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5823720</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5823720<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><span dir="ltr"><span><div style="margin:0px"><span style="background-color:initial" dir="ltr">Hello Annanda,</span></div>
<div> </div>
<div dir="ltr">Thank you for shopping with Centrepoint.<br><br>We understand that you wish to exchange some items which is not as expected to you.</div>
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<div dir="ltr">Please know that in order to exchange the item, you can return your product to a Splash<span dir="ltr"><span>/</span></span>Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.</div>
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<div>However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.</div>
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<div dir="ltr">If you do not wish to visit the store, you can contact our customer support team on 18-00-871 to make a return and to be notified of the refund amount based on our return policy.</div>
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<div dir="ltr">You can also drop off your return to any Splash store across the Kuwait.<br><br>In order to do that you need to:<br><br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash/Centrepoint store in the kuwait .</div>
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<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
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<div dir="ltr">·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>If you want us to create a return request on your behalf please get back to us with items name.</div>
<div dir="ltr"> </div>
<div dir="ltr">** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank You,<br>Centrepoint support team</div></span></span></div></div>
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<span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr">
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<b><i><span style='font-family:Georgia,"serif";color:rgb(31,73,125);font-size:13.5pt'>Best Regards:</span></i></b><u></u><u></u>
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<u></u><u></u>
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<b><i><span style='font-family:Georgia,"serif";color:rgb(204,51,204);font-size:13.5pt'>Annada Prasad</span></i></b><i><span style='font-family:Georgia,"serif";font-size:13.5pt'> </span></i><u></u><u></u>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5823720