Subject: Note Added - [#5827161] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 11 Mar 2023 13:35:27 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5827161    Subject:  Returns   Requester: Naziya.hayat    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Reena,</div>
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<div dir="ltr">As per your concern, we have successfully updated the status as delivered please check below payload.</div>
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<div dir="ltr">{<br>  "customer_shipment_id": "941838846099990001",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2023-03-10 14:59:11",<br>  "entry_type": "Hybris",<br>  "order_id": "9418388460",<br>  "chargeable_weight": "19.2",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_UAE",<br>  "ship_node": "9999000",<br>  "tracking_id": "FP031023000594",<br>  "reference_number": "FP031023000594"<br>}</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 368034 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status update</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> We have update the status </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
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<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
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<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
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<span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span><br>
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<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/368034" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/368034</a></span>
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                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 11 Mar at  6:37 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><span dir="ltr"><div>Hi Team,</div>
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<div>Problem Statement: update order status</div>
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<div dir="ltr">Order Date : Mar 9, 2023<br>Order ID: 9418388460<br>Tracking ID: FP031023000594<br><br>Assistance Required: <span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>Mark the order as delivered the customer has confirmed to us that he/ she received the order.</span>
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<span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none' dir="ltr">kindly update the order status, So the customer will be able to create return request and follow up for the same.</span> <br>
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<div dir="ltr">Regards,<br>
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<div dir="ltr">Reena</div></span></div></div>

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