Subject: New Reply Received - Re: Sorry, your order was cancelled
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 11 Mar 2023 08:31:53 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Sorry, your order was cancelled  Ticket comment <div dir="auto">No one called me. </div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">في السبت، ١١ مارس، ٢٠٢٣ ١٢:٢٥ م Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;white-space:pre-wrap" dir="ltr">Hi Aya,</span></div>
<br><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;white-space:pre-wrap" dir="ltr">Thank you for reaching out to Splash.</span></div>
<br><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;white-space:pre-wrap" dir="ltr">We see that you are contacting regarding the order you placed on our website with order number 9418266987.</span></div>
<div><br></div>
<div><span dir="ltr" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;white-space:pre-wrap"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;white-space:pre-wrap" dir="ltr">We are sorry for the inconvenience caused to you.</span></span></div>
<br><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;white-space:pre-wrap" dir="ltr">As per the tracking information, we can see that our courier team has tried to delivered the order but it is showed up as rejected from your end.</span></div>
<div><br></div>
<div><span dir="ltr" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;white-space:pre-wrap">The courier has now sent the items back to the warehouse. Unfortunately once the items have already been initiated as a return we are unable to reship the items. The items have been reached at our warehouse and  refund for the amount AED 104 on 10-03-2023 has been successfully processed from our end and it will be credited onto your original payment method within 7-14 business days.<br></span></div>
<div><br></div>
<div><span dir="ltr" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;white-space:pre-wrap">We have forwarded this issue to our relevant team to make sure it won't happen again in future.</span></div>
<div><br></div>
<div style="box-sizing:border-box">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div style="box-sizing:border-box"><br></div>
<div dir="ltr" style="box-sizing:border-box">Thank You,</div>Splash Support Team</div></div>

	

</div></blockquote>
</div>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5826435