Subject: New Reply Received - Shukran
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 15:41:35 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Shukran  Ticket comment <div>I received this message but when I checked Shukran balance still 0 <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDMyOTI2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.guQY6pHVvXNG-0hv8FdkX2UdFvcqESrbRjFt6jc0DNs" data-id="2044014329266"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDMyOTI2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TWcw2MSZFDDV1eHphTvkESm_W1jg4A0PTH6mSldJUGY" data-id="2044014329267"><br>
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<div>On 10 Mar 2023, at 11:32 AM, Sara Hasan &lt;[email-masked]&gt; wrote:<br><br>
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I don’t speak about 50 dhs refund to my bank card ( this another order) I speak about order before that order ( 35 dhs shukran wallet) this order I pay 35 shukran and 165 bank card and payment is failed and not refund 35 dhs shukran<div>Then I make same order and pay 200 dhs by bank card totally and this 50 dhs of cancelled items will refund to my bank card ( I know that) I ask for 35 dhs shukran wallet of order ( totally cancelled due to payment failed ) <div>&lt;image2.jpeg&gt;</div>
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<br><blockquote>On 10 Mar 2023, at 10:45 AM, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div>Hi Sarah,</div></div>
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<div dir="ltr">Thank you for reaching out to Max and giving us the opportunity to assist you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9418440923 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9418450536.<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>You can track the order by clicking <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=FP031023001526&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_ar" rel="noreferrer" target="_blank">here</a> with the tracking id:FP031023001526.</div>
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<div dir="ltr">As we checked 4 orders from your order <span dir="ltr" style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>9418450536 </span>were successfully cancelled. The refund amount of AE 50.40 has been processed from our side to your original payment method.</div>
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<div dir="ltr">** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.</div>
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<div dir="ltr">We hope this helps and please do not hesitate to write back to us if you need further assistance. </div>
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<div dir="ltr">Thank you,</div>
<div dir="ltr">Max Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5821912