Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 12:47:03 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">I want to exchange the damaged item </div>
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<div>On Thu, 9 Mar 2023 at 7:23 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5803056</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Reena kumari : </div>
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<div>Hi Riham,<br><br>Thank you for contacting Centrepoint.<br><br>Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.</div>
<div>​</div>We understand you were expecting the item to arrive in perfect condition, and we feel very sorry that in this instance we could not meet your expectations. We will accept a return of your item</div>
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<div dir="ltr">As per the policy, (Set of 3 - Solid Boxers with Elasticated Waistband) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged. <div>
<br>We would like to inform you that a return request has been created for order No. 8417732644 on 7/3/2023  and the request will be received by the transportation partner within 2-5 working days. In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.</div>
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<div>You can track your return request by following <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP0307230005253" rel="noreferrer" target="_blank">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP0307230005253</a> with tracking id RP0307230005253.<br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
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<div>In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.<br><br>Thank you for your shopping and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br><br>Thank you,<br>Centrepoint support team<br><span dir="ltr" rel="tempredactor"><br></span>
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</blockquote>-- <br><div dir="ltr" class="gmail_signature">Best regards <br> Riham Mahmoud<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5803056