Subject: Ticket Assigned - Conversation with @?️h®️?D❗️✝️E
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 12:37:12 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with @?️h®️?D❗️✝️E @?️h®️?D❗️✝️E                    Hi           03:51 PM, 10th Mar                   Reena                   Good Evening Dear Customer, Thank you for contacting us. This is Reena, I will be happy to assist you.           03:54 PM, 10th Mar                     @?️h®️?D❗️✝️E                    I asked for aldo bag return since last Friday           03:56 PM, 10th Mar                     @?️h®️?D❗️✝️E                    But no one is calling me for pick up. How long how should wait then!!!?           03:56 PM, 10th Mar                   Reena                   It will just take a moment to check the details for you.           04:05 PM, 10th Mar                   Reena                   Thank you for your patience           04:05 PM, 10th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           04:05 PM, 10th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           04:06 PM, 10th Mar                     @?️h®️?D❗️✝️E                    I’m chatting with 2 agents since last Friday           04:06 PM, 10th Mar                     @?️h®️?D❗️✝️E                    Same response           04:06 PM, 10th Mar                   Reena                   Please allow us some time to do a needful.           04:06 PM, 10th Mar                     @?️h®️?D❗️✝️E                    I want to replace it, coz the bag is too small           04:06 PM, 10th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:08 PM, 10th Mar                   Reena                   We understand that you wish to exchange Aldo Olendaweth Women White Quilted Top Handle Handbag with Detachable Crossbody Strap. Please know that in order to exchange the item.           04:11 PM, 10th Mar                   Reena                   You can return your Splash product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.  ​           04:11 PM, 10th Mar                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           04:12 PM, 10th Mar                   Reena                   You can visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.           04:13 PM, 10th Mar                   Reena                   ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           04:13 PM, 10th Mar                   Reena                   ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           04:13 PM, 10th Mar                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           04:13 PM, 10th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:14 PM, 10th Mar                     @?️h®️?D❗️✝️E                    I want to replace the product through online product           04:15 PM, 10th Mar                   Reena                   We regret to inform you that you can not exchange your item by online process, we would request you to kindly visit the store in order to exchange.           04:16 PM, 10th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:18 PM, 10th Mar                     @?️h®️?D❗️✝️E                    Why this agent told me this before           04:18 PM, 10th Mar                     @?️h®️?D❗️✝️E                    Would you mind calling me           04:18 PM, 10th Mar                     @?️h®️?D❗️✝️E                    Its much easier to talk           04:19 PM, 10th Mar                     @?️h®️?D❗️✝️E                    I’m busy on my work & i need to update this return again & again           04:19 PM, 10th Mar                   Reena                   We would request you to kindly confirm with us your contact number.           04:23 PM, 10th Mar                     @?️h®️?D❗️✝️E                    0505784810           04:23 PM, 10th Mar                   Reena                   Thank You for sharing the contact number           04:25 PM, 10th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you.           04:26 PM, 10th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:27 PM, 10th Mar                     @?️h®️?D❗️✝️E                    I’m asking for a call           04:27 PM, 10th Mar                     @?️h®️?D❗️✝️E                    Again the issue will be the same           04:27 PM, 10th Mar                     @?️h®️?D❗️✝️E                    The agent told me last Friday 3-5days they will contact me & the amount will ne credited to my wallet in app           04:28 PM, 10th Mar                     @?️h®️?D❗️✝️E                    But you’re not telling the samw           04:28 PM, 10th Mar                     @?️h®️?D❗️✝️E                    That’s why i’m asking for a call           04:28 PM, 10th Mar                     @?️h®️?D❗️✝️E                    Its been a week i’m waiting now           04:28 PM, 10th Mar                     @?️h®️?D❗️✝️E                    !!!           04:28 PM, 10th Mar                   Reena                   We will forward your query regarding the call and you can expect the call within 24 hours.           04:29 PM, 10th Mar                     @?️h®️?D❗️✝️E                    I will expect that           04:34 PM, 10th Mar                   Reena                   Please allow us some time to do a needful.           04:35 PM, 10th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:36 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5823615