Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 08:13:24 +0000

Hi Reena kumari,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Thank you for your response<div dir="auto">
<br><br><div dir="auto">jazal</div>
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<div>On Fri, Mar 10, 2023, 10:49 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Jazal,</div>
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<div dir="ltr">Thank you for reaching out to Centrepoint and giving us the opportunity to help you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you. However, we have checked and it appears that the following order number: 9418349240  was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9418350547.<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>The good news is that your order has now arrived at the store for collection, and is ready for pick-up. The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.<br><br>I request you to visit the store and collect your order. </div>
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<div dir="ltr">Kindly make sure to have your Emirates ID or Passport, during the pickup. <br> <br>Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.<br>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with Centrepoint and have a great day! Stay Safe!</div>
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<div>Thank you,</div>
<div dir="ltr">Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5821576