Subject: New Reply Received - Regarding collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 14:05:36 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Regarding collection   Ticket comment <div>Thank you for your prompt reply. The counter was so busy that’s the main reason .</div>
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<br><div>I will see if I have time will visit your branch otherwise as u send it will be return itself .<br> </div>
<div>Will really appreciate .<div dir="ltr">
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<div>On 9 Mar 2023, at 17:19, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Samreen,</div>
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<div>Thank you for contacting Centrepoint.</div>
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<div>We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us. </div>
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<div>We take matters like these very seriously. We have now forwarded the feedback to our store and they are surely going to take a strict action on this. </div>
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<div style="">As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.</div>
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<div style="">The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.<br style="box-sizing: border-box"><br style="box-sizing: border-box">Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.</div>
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<div>Again, please accept our sincere apologies for this.</div>
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<div>Thank You,</div>
<div>Centrepoint Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5817373