Subject: Ticket Assigned - Conversation with Asal Alawsi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 11:38:28 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asal Alawsi Asal Alawsi                    Hello           03:05 PM, 09th Mar                     Asal Alawsi                    What’s pick up point ? They will put the item in locker? Or someone will deliver it to a specific area           03:10 PM, 09th Mar                     Asal Alawsi                    ?           03:10 PM, 09th Mar                     Asal Alawsi                    Yesterday i press click & collect but it wasn’t clickable i don’t know why           03:11 PM, 09th Mar                   Reena                   Good Afternoon Asal, Thank you for contacting us. This is Reena, I will be happy to assist you.           03:13 PM, 09th Mar                     Asal Alawsi                    What’s pick up point ? They will put the item in locker? Or someone will deliver it to a specific area Yesterday i press click & collect but it wasn’t clickable i don’t know why           03:13 PM, 09th Mar                   Reena                   It will just take a moment to check the details for you.           03:16 PM, 09th Mar                     Asal Alawsi                    #9418271098           03:17 PM, 09th Mar                     Asal Alawsi                    Order number           03:17 PM, 09th Mar                     Asal Alawsi                    They took 5 dirham for pickup & now it’s free           03:18 PM, 09th Mar                     Asal Alawsi                    There is something wrong with centerpoint app           03:18 PM, 09th Mar                     Asal Alawsi                    Sometimes I refresh it , the price changes           03:18 PM, 09th Mar                   Reena                   Thank you for your patience           03:21 PM, 09th Mar                   Reena                   We are still checking           03:21 PM, 09th Mar                   Reena                   We see that you have placed the order on Mar 8, 2023 and expected delivery date is for today.           03:22 PM, 09th Mar                     Asal Alawsi                    They sent me a message morning, expected day tomorrow           03:23 PM, 09th Mar                     Asal Alawsi                    Yes i have placed it yesterday           03:23 PM, 09th Mar                   Reena                   If you do not receive your order till 10 pm, please do let us know. We will do the needful.           03:25 PM, 09th Mar                     Asal Alawsi                    My question is what’s pick up point why they add 5 dirham while the click and collect wasn’t clickable yesterday           03:25 PM, 09th Mar                     Asal Alawsi                    My question is what’s pick up point why they add 5 dirham while the click and collect wasn’t clickable yesterday           03:25 PM, 09th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           03:26 PM, 09th Mar                   Reena                   We would like to inform you that you have placed your order as collection point delivery so you have been charged for AED 5.           03:28 PM, 09th Mar                     Asal Alawsi                             03:29 PM, 09th Mar                     Asal Alawsi                    It’s written free on app           03:29 PM, 09th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           03:35 PM, 09th Mar                     Asal Alawsi                    Okay thanks           03:35 PM, 09th Mar                   Reena                   Please allow us some time to do a needful and we will update you by e-mail.           03:35 PM, 09th Mar                   Reena                   Please let us know if we can assist you any other queries.           03:36 PM, 09th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:37 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5818220