Subject: Ticket Assigned - Conversation with Hashim
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 11:33:40 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hashim Hashim                    Helo           03:01 PM, 09th Mar                   Reena                   Good Afternoon Hashim, Thank you for contacting Max. This is Reena, I will be happy to assist you.           03:03 PM, 09th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           03:05 PM, 09th Mar                   Reena                   Hashim, I have not received a response from you still, please confirm if we are still connected?           03:07 PM, 09th Mar                     Hashim                    Please check for my order           03:08 PM, 09th Mar                     Hashim                    I am realy needs it very urgent           03:08 PM, 09th Mar                     Hashim                    Please ask your driver to deliver me fast           03:08 PM, 09th Mar      
              Reena                   It will just take a moment to check the details for you.           03:09 PM, 09th Mar                     Hashim                    I am fedup with this followup           03:10 PM, 09th Mar                     Hashim                    As i waiting this from yesterday morning           03:10 PM, 09th Mar                     Hashim                    And if you deliver me this at the end of the day then it is no use           03:11 PM, 09th Mar                     Hashim                    I have to check size and all           03:11 PM, 09th Mar                     Hashim                    I have to travel tommarow early morning           03:11 PM, 09th Mar                   Reena                   We see that you are contacting us regarding the order id 8417916064           03:14 PM, 09th Mar                     Hashim                    Yes please           03:16 PM, 09th Mar                   Reena                   Thank you for your patien
 ce           03:18 PM, 09th Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day.           03:18 PM, 09th Mar                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           03:19 PM, 09th Mar                   Reena                   Please allow us some time to do a needful.           03:19 PM, 09th Mar                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.           03:19 PM, 09th Mar                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP0307230010038 with tracking id FP0307230010038           03:20 PM, 09th Mar     
               Reena                   If you do not receive your order till 10 pm, please do let us know. We will do the needful.           03:20 PM, 09th Mar                   Reena                   Please let us know if we can assist you any other queries.           03:23 PM, 09th Mar                     Hashim                    10pm is to late           03:23 PM, 09th Mar                     Hashim                    I need my order today afternoon           03:23 PM, 09th Mar                     Hashim                    My order delay from last 2 days           03:24 PM, 09th Mar                     Hashim                    I ordered on 6 march           03:24 PM, 09th Mar                     Hashim                    Today its 9 march           03:24 PM, 09th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.       
     03:24 PM, 09th Mar                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           03:24 PM, 09th Mar                     Hashim                    From yesterday i am asking you but you didnt resolve this issue           03:25 PM, 09th Mar                     Hashim                    Its not acceptable this kind of response           03:25 PM, 09th Mar                     Hashim                    As still i get same replay which i get yesterday           03:25 PM, 09th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           03:29 PM, 09th Mar                   Reena                   Please let us know if we can assist you any other queries.           03:31 PM, 09th Mar                   Reena                   It was a pleasure to assist you. Th
 ank you for shopping with Max.   Have a wonderful day.           03:32 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5818198