Subject: New Reply Received - Wrong item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 10:28:19 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Wrong item  Ticket comment <div>Thank you for your email</div>
<div>I paid by cash and the refund must be cash the same way I paid as this is your rule in the shop</div>
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<div>Thanks</div>
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<div>Regards<br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9 Mar 2023, at 13:13, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Rania,</div>
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<span dir="ltr"><div dir="ltr">Thank you for contacting Centrepoint.</div>
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<div>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div dir="ltr">We would like to inform you that a return request has been created for order No. 4718199650 on 09/03/2023 and the request will be received by the transportation partner within 2-5 working days. In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.</div>
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<div>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div dir="ltr">Once the refund is processed the amount you paid  will be refunded back as refund voucher.</div>
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<div dir="ltr">You can track your return by visiting this link <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP0309230006875" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP0309230006875</a> with tracking ID RP0309230006875</div>
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<div dir="ltr">Thank you for your shopping and cooperation with Centrepoint.</div>
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<div>Do not hesitate to contact us if you have any inquiries.</div>
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<div>Thank you,<br>Centrepoint support team</div></span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5816858