Subject: New Reply Received - Regarding order 9414374672 cancellation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 04:45:09 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Regarding order 9414374672 cancellation  Ticket comment <div dir="ltr">Dear Centrepoint,<div><br></div>
<div>Could you please provide me the reference for Refund of  AED103.02, as I am unable to track it in my Credit card statement. </div>
<div><br></div>
<div>Thanks &amp; Regards</div>
<div>Abdul Rafique</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Feb 13, 2023 at 11:53 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Rafique,</div>
<div dir="ltr">
<br>Thanks for reaching out to us and giving us the opportunity to assist you.</div>
<div dir="ltr">
<br>We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.</div>
<div dir="ltr">
<br>During the check we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock, we had to cancel the item from the order and refund you to ensure we are not sending any faulty items.</div>
<div dir="ltr">
<br>Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you. Since the warehouse team did the check, they sent you the notification as well to make sure you are aware of each and every thing that is happening with you order.</div>
<div dir="ltr">
<br>In regards to your refund, we have initiated a refund for amount AED 103.20 was sent to the Original form of payment and the amount of AED 3.05 was returned to your my credits account.<br><br>
</div>
<div dir="ltr">Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.</div>
<div><br></div>
<div>We see that you are trying to purchase an item from our website which is not  available at the moment. In order to receive any future updates on this product, we would request you to fill in your email address in the Notify Me section.</div>
<div><br style="box-sizing:border-box"></div>
<div>We would like to inform that we regularly update our product listings so in order to be the first one to get notified, we would highly recommend that you do the above process.</div>
<div dir="ltr">
<br>Again, we apologies as we were not able to fulfill the order as you would have wished but I will request you to understand that we always have the best intentions for all our customers and want you to have the best experience possible with us.</div>
<div dir="ltr">
<br>Have a great evening! Stay Safe!</div>
<div dir="ltr">
<br>Thank You,<br>Centrepoint Support Team</div>
</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5702532