Subject: New Reply Received - Very late refund over 2 weeks
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 13:10:50 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Very late refund over 2 weeks  Ticket comment <div dir="auto">Thank you for your response. </div>
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<div>On Mon, Mar 6, 2023, 4:28 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Bashayer,</div>
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<div dir="ltr">Thank you for getting in touch with Centrepoint.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount AED 333.0478 in your my credit wallet regarding the order id 9415298260. You can use your my credit account in your online purchase in 5 easy steps:</div>
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<div>Step 1 - Simply log onto your account with your registered email address</div>
<div>Step 2 - Start shopping</div>
<div>Step 3 - Add chosen items to basket</div>
<div>Step 4 - Proceed to checkout</div>
<div>Step 5 - Select the my credit as a payment option</div>
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<div dir="ltr">We would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br style="box-sizing:border-box"><br style="box-sizing:border-box">
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<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
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<div>- email address :</div>
<div>- Country of access</div>
<div>- type of device used</div>
<div>- Application version.</div>
<div>- System version</div>
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<div>We hope this helps and have a great day. Stay Safe.</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5799156