Subject: New Reply Received - Re: You haven't collected order number 9417540373
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 14:51:59 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: You haven't collected order number 9417540373  Ticket comment <div style="" dir="auto">I will try to visit the dalma mall ,center point branch to return one items from my last order.  Hopefully its fine to return there. </div>
<div style="" dir="auto">Thanks alot </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 7, 2023 6:27:30 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: You haven't collected order number 9417540373
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5799950</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Reena kumari : </div>
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Hi Muhammad,<br>
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Thank you for shopping with Centrepoint.<br>
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We understand that you wish to exchange the items please know that in order to exchange the item, you can return your Splash product to a Splash/Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away. <br>
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However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.<br>
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 If you do not wish to visit the store, you can contact our customer support team on 800-629823 to make a return and to be notified of the refund amount based on our return policy. You can also drop off your return to any Splash/Centrepoint store across the
 UAE.<br>
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In order to do that you need to:<br>
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·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Spplash/Centrepoint store in the UAE.<br>
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 ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. <br>
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·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. </div>
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<div dir="ltr">As per the policy, Set of 5 - Solid Hipster Briefs with Elasticated Waistband products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged. </div>
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<div dir="ltr">if you want us to create a return request on your behalf, please get back to us with item name.<br>
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** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br>
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Feel free to get in touch with us for further assistance.<br>
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Thank You,<br>
Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5799950