Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 13:35:57 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear Team</div>
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just wanted to inform you that a courier guy name Ahmed has just collected the items. </div>
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thank you</div>
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<div><strong><font color="#000000">Nasir Ali</font></strong></div>
<div><font color="#000000" style=""><span style="font-size:11pt">0502299177</span></font></div>
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<div>From: Nasir Ali &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 7, 2023 4:28 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Returns
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Dear Team</div>
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i have filled the details on the given links. </div>
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please find the details below.</div>
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<b>Address: </b>
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18<span><sup>th</sup> Floor, </span>Conrad Office Tower, </div>
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Sheikh Zayed Road, opposit world trade centre. </div>
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<b>Contact:</b>
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<span style="color:inherit; font-family:inherit; font-size:inherit; font-style:inherit; font-variant-ligatures:inherit; font-variant-caps:inherit"><font color="#000000" style="">Nasir Ali</font></span><br>
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<div><font color="#000000" style=""><span style="font-size:11pt">0502299177</span></font></div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 7, 2023 4:21 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Returns</font>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5799359</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5799359<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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Hi Nasir,<br>
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Thank you for contacting Centrepoint.<br>
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<div dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div dir="ltr">We have created a return request for your some of the items under the order id 9402586102 and 9594786666. You must have received an email notification from us containing a link. We request you to please click on that link and fill your address
 and contact details.<br>
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Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.<br>
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Thank you for your shopping and cooperation with us.<br>
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Do not hesitate to contact us if you have any inquiries.<br>
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Thank you,<br>
Centrepoint support team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5799359