Subject: Ticket Assigned - Conversation with Haya Fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 08:35:44 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Haya Fatima Haya Fatima                    Hello           11:48 AM, 07th Mar                     Haya Fatima                    I havent received my parcel yet im checking out from my hotel now           11:48 AM, 07th Mar                     Haya Fatima                             11:48 AM, 07th Mar                   Reena                   Good Afternoon Haya, Thank you for contacting us. This is Reena, I will be happy to assist you.           11:53 AM, 07th Mar                   Reena                   We see that you are contacting us regarding the order id 9417539120           11:54 AM, 07th Mar                   Reena                   It will just take a moment to check the details for you.           11:55 AM, 07th Mar                   Reena                   Thank you for your patience           11:58 AM, 07th Mar                     Haya Fatima    
                 Yes           11:58 AM, 07th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           11:58 AM, 07th Mar                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           11:58 AM, 07th Mar                   Reena                   Please allow us some time to do a needful.           11:59 AM, 07th Mar                     Haya Fatima                    I am checking out from my hotel           11:59 AM, 07th Mar                     Haya Fatima                    So i want it asap           11:59 AM, 07th Mar                     Haya Fatima                    I was suppose to get it by 5th           11:59 AM, 07th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           12:03 PM, 07th Mar                   Reena       
             Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           12:03 PM, 07th Mar                     Haya Fatima                    Okay if not can they change the adress?           12:04 PM, 07th Mar                   Reena                   We would request you to kindly share the address           12:12 PM, 07th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           12:17 PM, 07th Mar                     Haya Fatima                    Just a min           12:18 PM, 07th Mar                   Reena                   Haya, I have not received a response from you still, please confirm if we are still connected?           12:21 PM, 07th Mar                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered q
 uery.           12:24 PM, 07th Mar                     Haya Fatima                    Yes           12:25 PM, 07th Mar                     Haya Fatima                    Im just sending u           12:25 PM, 07th Mar                     Haya Fatima                    Hotel name- grand excelsior deira           12:25 PM, 07th Mar                     Haya Fatima                    0564888295           12:26 PM, 07th Mar                     Haya Fatima                    No           12:26 PM, 07th Mar                   Reena                   We will escalate your query regarding address to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:27 PM, 07th Mar                     Haya Fatima                    I havent got the room yet           12:27 PM, 07th Mar                     Haya Fatima                    Will confirm that by 4pm           12:28 PM, 07th Mar                     Haya Fatima                    264           12:
 28 PM, 07th Mar                     Haya Fatima                    This is the current room no           12:28 PM, 07th Mar                     Haya Fatima                    U can share this adress with them as i have checkd out from my present hotel           12:28 PM, 07th Mar                   Reena                   We would request you to please confirm the address- Hotel name- grand excelsior deira Room no 264           12:30 PM, 07th Mar                     Haya Fatima                    Yes           12:31 PM, 07th Mar                     Haya Fatima                    Name is Moin arfath           12:31 PM, 07th Mar                   Reena                   Please let us know if we can assist you any other queries.           12:32 PM, 07th Mar                     Haya Fatima                    Nothing else i just want this to be delivered by today itself           12:32 PM, 07th Mar                   Reena                   We will escalate your query to the concern team a
 nd will be in touch with you asap to assist you in resolving this concern.           12:34 PM, 07th Mar                     Haya Fatima                    Thanks           12:34 PM, 07th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:35 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5804582