Subject: New Reply Received - Re: Sorry, we had to cancel your order
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 07:41:20 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order  Ticket comment <div class="ydpbef8e7cdyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div>Dear,</div>
<div>      My concern is this that my order number <br><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; font-family: Helvetica, Arial, sans-serif; font-size: 18px; max-width: 90%"><tbody><tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 22px 0px 0px"><tbody><tr><td align="center" style="border: 0px; padding: 0px 0px 10px">
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<span style="font-size: 16px; font-weight: normal; color: rgb(0, 185, 229)"><a href="https://www.babyshopstores.com/ae/en/my-account/order/9417141701?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_AE_en" style="color: rgb(0, 185, 229)" rel="noreferrer" target="_blank">9417141701</a> is cancelled without any reason.</span><br>
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<div style="font-size: 24px; margin: 0px; padding: 0px; text-align: left; font-weight: bold; color: rgb(32, 32, 32); line-height: 32px">Regards </div>
<div style="font-size: 24px; margin: 0px; padding: 0px; text-align: left; font-weight: bold; color: rgb(32, 32, 32); line-height: 32px">Anam</div>
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<div>On Tuesday, March 7, 2023 at 10:23:08 AM GMT+4, Babyshop &lt;[email-masked]&gt; wrote:
                
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                <div><div id="ydpbef8e7cdyiv1147891656"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5796970</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5796970<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Ishfaq,<br><br>Thank you for contacting Babyshop.<br> <br>We sincerely apologies for the inconvenience caused to you.<br><br>​We would like to inform you that due to technical glitch your order has not been completed.</div>
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<div dir="ltr">The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.  </div>
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<div dir="ltr">We have checked and as we can see a refund amount of AED 15.30 has been successfully processed on 3/3/2023 regarding the order id 9417141701 to the original mode of payment. An email notification regarding the same was sent to your email address.</div>
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<div>Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.</div>
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<div>We hope this this helps and have a great day! Stay Safe!</div>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Thank you<br>Babyshop Support Team<br><br><br>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5796970