Subject: New Reply Received - My Account
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 07:28:20 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto">
<br><img id="Hw1678173942360" style="max-width:312.0;height:auto" src="cid:com_android_email_extra_16781739473500" width="312" height="676"><br><br>Sent from my Huawei phone</div>
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<br><br>-------- Original message --------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;<br>Date: Tue, 7 Mar 2023, 10:23 am<br>To: [email-masked]<br>Subject: My Account<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5791896</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5791896<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Lesjean,</div>
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<div>Thank you for reaching out to Centrepoint and giving us the opportunity to help you.<br> <br>
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<div>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>
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<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
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<div>- email address :</div>
<div>- Country of access</div>
<div>- type of device used</div>
<div>- Application version.</div>
<div>- System version</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Centrepoint Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">5791896:1125156</span>

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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044013948617'>Screenshot_20230307_112517_com.landmarkgroup.centrepointstores.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5791896