Subject: Ticket Assigned - Conversation with Ayesha Saeed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 07:12:17 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayesha Saeed Ayesha Saeed                    Hello           10:38 AM, 07th Mar                     Ayesha Saeed                    Order 8417462024           10:41 AM, 07th Mar                     Ayesha Saeed                    I requested for return           10:41 AM, 07th Mar                     Ayesha Saeed                    When can they come           10:41 AM, 07th Mar                     Ayesha Saeed                    Do u have same day delivery option           10:41 AM, 07th Mar                   Reena                   Good Afternoon Ayesha, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:44 AM, 07th Mar                   Reena                   We see that you are contacting us regarding the order id 8417462024           10:45 AM, 07th Mar                   Reena                   It will just t
 ake a moment to check the details for you.           10:45 AM, 07th Mar                     Ayesha Saeed                    Ok           10:45 AM, 07th Mar                     Ayesha Saeed                    I have request to send two items back           10:46 AM, 07th Mar                   Reena                   Thank you for your patience           10:46 AM, 07th Mar                   Reena                   We would like to inform you that a return request has been created for order No. 8417462024 on 7/3/2023 and the request will be received by the transportation partner within 2-5 working days.           10:47 AM, 07th Mar                     Ayesha Saeed                    Can they take the items today           10:47 AM, 07th Mar                     Ayesha Saeed                    Or can I give the items to the store my self m           10:47 AM, 07th Mar                   Reena                   You can track your return request by following https://www.fareye.co/track.html
 ?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=RP0307230006179 with tracking id RP0307230006179           10:47 AM, 07th Mar                     Ayesha Saeed                    It says order shipped what does that nrabs           10:49 AM, 07th Mar                   Reena                   You can return your Babyshop product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           10:49 AM, 07th Mar                     Ayesha Saeed                    I made payment with the card           10:50 AM, 07th Mar                   Reena                   You can visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the Kuwait.           10:50 AM, 07th Mar                     Ayesha Saeed                    Then           10:50 AM, 07th Mar                   Reena                   - Hand over your return: An authorized s
 taff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           10:50 AM, 07th Mar                     Ayesha Saeed                    It shows order shipped what does that mean           10:50 AM, 07th Mar                     Ayesha Saeed                    Will they give money back to my bank card or cash           10:51 AM, 07th Mar                   Reena                   We would like to inform you that as you have created a return request for your item today, the request will be received by the transportation partner within 2-5 working days.           10:52 AM, 07th Mar                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           10:52 AM, 07th Mar                     Ayesha Saeed                    That means I can not go to the store           10:52 AM, 07th Mar                     Ayesha Saeed           
          Can I get cash ?           10:53 AM, 07th Mar                   Reena                   We would like to inform you that as you made the transaction from the card, you will get the refund in original payment method           10:55 AM, 07th Mar                     Ayesha Saeed                    Ok           10:55 AM, 07th Mar                     Ayesha Saeed                    If I make new order today when will I get it           10:55 AM, 07th Mar                   Reena                   We would like to inform you that orders are usually take to deliver 2-3 working days.           10:58 AM, 07th Mar                   Reena                   Please let us know if we can assist you any other queries.           10:58 AM, 07th Mar                     Ayesha Saeed                    But it says order before 9 am and get same day delivery           10:58 AM, 07th Mar                   Reena                   We see that you are contacting us regarding the order id 8417822429 
           11:00 AM, 07th Mar                     Ayesha Saeed                    ???           11:00 AM, 07th Mar                     Ayesha Saeed                    No           11:00 AM, 07th Mar                   Reena                   As we can see your expected delivery date is for today           11:00 AM, 07th Mar                     Ayesha Saeed                    No           11:01 AM, 07th Mar                     Ayesha Saeed                    I am saying it says if we order before 9 am we get the order on the same day           11:01 AM, 07th Mar                   Reena                   We see that you have placed the order on Mar 6, 2023 and expected delivery date is Mar 7, 2023.           11:03 AM, 07th Mar                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP0306230011301 with tracking id FP0306230011301           11:04 AM, 07th Mar
                      Ayesha Saeed                    No no           11:05 AM, 07th Mar                   Reena                   If you do not receive your order till 10 pm, please do let us know. We will do the needful.           11:05 AM, 07th Mar                     Ayesha Saeed                    I want to make new order           11:05 AM, 07th Mar                     Ayesha Saeed                    It says on the website that it I order before ,9 am I will get same day delivery           11:05 AM, 07th Mar                     Ayesha Saeed                    See           11:06 AM, 07th Mar                     Ayesha Saeed                             11:06 AM, 07th Mar                   Reena                   We would like to inform you that if you will place the order before 12 noon so you will get the same day delivery.           11:06 AM, 07th Mar                   Reena                   As per the shared image, if you will place the order before 9 am, you will get same d
 ay delivery.           11:09 AM, 07th Mar                   Reena                   For the Babyshop products           11:09 AM, 07th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:09 AM, 07th Mar                     Ayesha Saeed                    Thank toy           11:09 AM, 07th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:11 AM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5804099