Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 06:28:22 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hi, </div>
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<div>I appreciate your response but will further advice that your package and labelling department should double check sizes, colours etc to ensure that customers get value for their money.</div>
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<div>I make online purchases and this is the 1st time l am having such an experience. </div>
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<div>It's unfair to package a different thing from what's inscribed on the package.</div>
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<div>Thanks and regards.</div>
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<div>Chidi<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 7 Mar 2023 at 8:05 am, Landmark Group</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6078751797"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div style="">Hi Chidi,</div>
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<div style="">We apologize for the inconvenience caused to you.</div>
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<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
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<div> As per the policy, (Set of 2 - Assorted Boxers with Elasticated Waistband,) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
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<div>Please refer to the below link for any further information on non-returnable items:</div>
<div><a rel="noreferrer" target="_blank" href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a></div>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Thank You,</div>
<div>Splash Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5803119