Subject: Ticket Assigned - Conversation with Sudarshan
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 14:30:35 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sudarshan Sudarshan                    Hi           05:57 PM, 06th Mar                     Sudarshan                    My shukran card is not accepting to link           05:57 PM, 06th Mar                     Sudarshan                    Please check and let me know           05:58 PM, 06th Mar                   Reena                   Good Evening Sudarshan, Thank you for contacting Max. This is Reena, I will be happy to assist you.           06:01 PM, 06th Mar                   Reena                   It will just take a moment to check the details for you.           06:02 PM, 06th Mar                     Sudarshan                    Email need to change email wrongly entered           06:03 PM, 06th Mar                     Sudarshan                    Can you please edit my email           06:03 PM, 06th Mar                   Reena                   We see that you have already linked your Shukran to your account with email id [email-masked] with card number- 1800000298409444 on 12/05/2020.           06:03 PM, 06th Mar                     Sudarshan                    Can you please edit my email           06:04 PM, 06th Mar                   Reena                   Please confirm do you wish to delink this card so that you can link another card here.           06:04 PM, 06th Mar                     Sudarshan                    [email-masked]           06:04 PM, 06th Mar                     Sudarshan                    No I want to change the email           06:04 PM, 06th Mar                     Sudarshan                             06:05 PM, 06th Mar                     Sudarshan                    Or else you can link this card           06:05 PM, 06th Mar                   Reena                   Please allow us a moment to check for you.           06:08 PM, 06th Mar                   Reena                   We would like to inform you that if you wish to add your another e-mail id for that you need delink your shukran account.           06:10 PM, 06th Mar                     Sudarshan                    Ok           06:11 PM, 06th Mar                     Sudarshan                    I will link again           06:11 PM, 06th Mar                   Reena                   Please confirm if you want us to delink your shukran card with this e-mail id [email-masked]           06:12 PM, 06th Mar                     Sudarshan                    Yes and add the given email           06:12 PM, 06th Mar                   Reena                   We would like to inform you that we have delinked your above shukran account.           06:14 PM, 06th Mar                   Reena                   However, we will not be able to link your account from our end.           06:15 PM, 06th Mar                   Reena                   To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage           06:15 PM, 06th Mar                     Sudarshan                    Ok thanks please add my correct email           06:16 PM, 06th Mar                   Reena                   We would request you to please follow the above mentioned steps to link your shukran card with correct e-mail id.           06:17 PM, 06th Mar                   Reena                   Please let us know if we can assist you any other queries.           06:20 PM, 06th Mar                     Sudarshan                    I want to link the shukran asking for pin it’s going to wrong email address           06:21 PM, 06th Mar                     Sudarshan                    So I cannot link           06:21 PM, 06th Mar                     Sudarshan                    Please change my email address to [email-masked]           06:21 PM, 06th Mar                     Sudarshan                    So I can link my shukran account           06:22 PM, 06th Mar                   Reena                   We regret to inform you that we cannot change from our end, we would request you to kindly contact the shukran support team.           06:26 PM, 06th Mar                     Sudarshan                    Ok thanks           06:27 PM, 06th Mar                   Reena                   Please let us know if we can assist you any other queries.           06:28 PM, 06th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           06:30 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5801051