Subject: New Reply Received - Order no 171728843
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 12:33:06 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Order no 171728843  Ticket comment <div dir="auto"><div>Dear all,<div dir="auto"><br></div>
<div dir="auto">Thank you for your email. Could you please let me know the exchange period. Can I do it during this weekend?</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks,</div>
<div dir="auto"><br></div>
<div dir="auto">Deshani.</div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 6 Mar 2023, 14:59 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Hi Deshani,<br><br>Thank you for shopping with Max.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused.<br><br>We understand you were expecting the item to arrive in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.<br> <br>We understand that you wish to exchange Open Toe Slip-On Flat Sandals. Please know that in order to exchange the item.<br><br>You can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away. <br><br>However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.<br><br> If you do not wish to visit the store, you can contact our customer support team on 800-76927 to make a return and to be notified of the refund amount based on our return policy. You can also drop off your return to any Max store across the Oman.<br> <br>In order to do that you need to:<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max  store in the Oman.<br><br> ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. <br><br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. </div>
<div dir="ltr"><br></div>
<div dir="ltr">If you want us to create a return request on your behalf, please get back to us.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Thank You,<br>Max Support Team<br><br><br><br>
</div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5798374