Subject: Note Added - [#5583247] Wrong item delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 10:13:52 +0000

Hi ,    Ops cpmarinamall added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5583247    Subject:  Wrong item delivered    Requester: Wisam Farsakh    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
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Hi Team,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Below item is not available in the store.</div>
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In fact, this item was return by one of our customer in online and in store.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
The item code ( 164841589 ) image shows different in Sahla and Physical, maybe that the reason why the customer keeps on returning this item.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Alvin Delpilar &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 6, 2023 1:51 PM<br>
<b>To:</b> Pearl Rodrigues &lt;[email-masked]&gt;; Ops cpmarinamall &lt;[email-masked]&gt;; Editha Pilapil &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#5583247] - Wrong item delivered
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<div class="x_MsoNormal"><span style="">HI Patrick,</span></div>
<div class="x_MsoNormal"><span style=""> </span></div>
<div class="x_MsoNormal"><span style="">Can you pls assist to block this item for customer,</span></div>
<div class="x_MsoNormal"><span style=""> </span></div>
<div class="x_MsoNormal"><span style="">Regards,</span></div>
<div class="x_MsoNormal"><span style=""> </span></div>
<div class="x_MsoNormal"><span style="">Alvin</span></div>
<div class="x_MsoNormal"><span style=""> </span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Pearl Rodrigues &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, 6 March 2023 11:16 AM<br>
<b>To:</b> Malik Ismail &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Alvin Delpilar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</span>
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<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal"><span lang="EN-US"><a id="OWAAM426F40D1CD17484C9F772A29D0B123EC" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Alvin Delpilar</span></a>,</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Can I please request you to block the below item on priority for said customer.</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
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<div class="x_MsoNormal" style="background:white"><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Regards,</span></div>
<div class="x_MsoNormal" style="background:white"><b><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'> </span></b></div>
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<b><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'> </span></b><b><span lang="EN-US" style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Pearl
 Rodrigues</span></b><b><span lang="EN-US" style="font-size:10.0pt; color:black"></span></b>
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<div class="x_MsoNormal" style="background:white"><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Retail Operations Coordinator</span></div>
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<span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Mobile: +971 50 10 45347</span><span lang="EN-US" style="font-size:9.0pt; color:black"></span>
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<span lang="EN-US" style="color:black"><img width="170" height="55" id="x_Picture_x0020_1" alt="Graphical user interface, text, application

Description automatically generated" style="width:1.7708in; height:.5763in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzg0NTg3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6qAGRCDaYW_o0xNQ_VxiCUboe3IOLDSyWG30_GHHebo" data-id="2044013845879"></span><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, March 5, 2023 10:59 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Delpilar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</span>
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<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Hi <a id="OWAAM55CB93A2406742B2BBB29359E6C8B273" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Pearl Rodrigues</span></a>,</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Please assist to block below item for the customer in Marina  Mall - Abu dhabhi.</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
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<div class="x_MsoNormal"><span style="color:white">Item Code</span></div>
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<div class="x_MsoNormal"><span style="color:white">Barcode</span></div>
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<div class="x_MsoNormal"><span style="color:white">Style No</span></div>
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<td width="105" style="width:78.8pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Item Description</span></div>
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<td width="114" style="width:85.15pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Department Name</span></div>
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<div class="x_MsoNormal"><span style="color:white">Class</span></div>
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<div class="x_MsoNormal"><span style="color:white">Sub Class</span></div>
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<td width="69" style="width:51.5pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Brands</span></div>
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<td width="78" style="width:58.8pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Group Name</span></div>
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<td width="67" style="width:50.5pt; border:solid windowtext 1.0pt; border-left:none; background:yellow; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:red">Age Matrix</span></div>
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<div class="x_MsoNormal"><span style="color:white">Unit Retail (Vat Incl)</span></div>
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<div class="x_MsoNormal"><span style="color:white">CP - BKW</span></div>
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<td width="72" style="width:54.0pt; border:solid windowtext 1.0pt; border-top:none; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="right" style="text-align:right"><span style="color:black">164841589</span></div>
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<td width="64" style="width:48.0pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="right" style="text-align:right"><span style="color:black">6.29E+12</span></div>
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<td width="64" style="width:48.0pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="right" style="text-align:right"><span style="color:black">99011</span></div>
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<td width="105" style="width:78.8pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:black">WOODEN BENCH</span></div>
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<div class="x_MsoNormal"><span style="color:black">Furniture</span></div>
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<td width="105" style="width:78.95pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:black">Bench &amp; Seatings</span></div>
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<div class="x_MsoNormal"><span style="color:black">Bench</span></div>
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<td width="69" style="width:51.5pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:black">LS-Lifestyle</span></div>
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<td width="78" style="width:58.8pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:black">Home</span></div>
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<td width="67" style="width:50.5pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="center" style="text-align:center"><span style="color:black">4-5</span></div>
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<td width="121" style="width:91.05pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="right" style="text-align:right"><span style="color:black">899.00</span></div>
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<td width="64" style="width:48.0pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="right" style="text-align:right"><span style="color:black">1</span></div>
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<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Regards,</span></div>
<div class="x_MsoNormal"><span lang="EN-US">Malik</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, March 2, 2023 4:31 PM<br>
<b>To:</b> Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Alvin Delpilar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</span>
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<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Hi <a id="OWAAM6F5C9E3AEAFF415C945E990FA56D04EC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Wajeeha Arshi</span></a>,</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">We have informed the customer and he has confirmed that he will go and collect the item. Please loop in the store team to contact the customer and get this closed ASAP.</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal">
<span lang="EN-US">Order No : <span class="x_csorderlabelvalue">
9410134511</span></span><span class="x_csorderlabelvalue"></span>
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<div class="x_MsoNormal">
<span class="x_csorderlabelvalue"><span lang="EN-US">Contact No : +</span></span><span class="x_cslistvalue"><span lang="EN-US">971503731441</span></span>
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<div class="x_MsoNormal"><span class="x_cslistvalue"><span lang="EN-US">Customer Name : Wesam Farsakh</span></span></div>
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<span class="x_cslistvalue"><span lang="EN-US">Item code :
</span></span><span class="x_cslistlabel"><span lang="EN-US">164841589</span></span>
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<div class="x_MsoNormal"><span class="x_cslistlabel"><span lang="EN-US"> </span></span></div>
<div class="x_MsoNormal"><span lang="EN-US">Thankyou,</span></div>
<div class="x_MsoNormal"><span lang="EN-US">Faraz Lohani</span></div>
<div class="x_MsoNormal"><span lang="EN-US">Escalations &amp; Vendor Management</span></div>
<div class="x_MsoNormal"><span lang="EN-US">Landmark Digital</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
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<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, March 2, 2023 11:02 AM<br>
<b>To:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Delpilar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</span>
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<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Only 1 pcs available in Marina  Mall - Abu dhabhi.</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
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<td width="64" style="width:48.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
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<td width="64" style="width:48.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
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<td width="105" style="width:78.8pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
</td>
<td width="114" style="width:85.15pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
</td>
<td width="105" style="width:78.95pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
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<td width="64" style="width:48.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
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<td width="69" style="width:51.5pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
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<td width="78" style="width:58.8pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
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<td width="67" style="width:50.5pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
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<td width="121" style="width:91.05pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
</td>
<td width="64" style="width:48.0pt; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="right" style="text-align:right"><span style="color:white">21473</span></div>
</td>
</tr>
<tr style="height:14.5pt">
<td width="72" style="width:54.0pt; border:solid windowtext 1.0pt; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Item Code</span></div>
</td>
<td width="64" style="width:48.0pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Barcode</span></div>
</td>
<td width="64" style="width:48.0pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Style No</span></div>
</td>
<td width="105" style="width:78.8pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Item Description</span></div>
</td>
<td width="114" style="width:85.15pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Department Name</span></div>
</td>
<td width="105" style="width:78.95pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Class</span></div>
</td>
<td width="64" style="width:48.0pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Sub Class</span></div>
</td>
<td width="69" style="width:51.5pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Brands</span></div>
</td>
<td width="78" style="width:58.8pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Group Name</span></div>
</td>
<td width="67" style="width:50.5pt; border:solid windowtext 1.0pt; border-left:none; background:yellow; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:red">Age Matrix</span></div>
</td>
<td width="121" style="width:91.05pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">Unit Retail (Vat Incl)</span></div>
</td>
<td width="64" style="width:48.0pt; border:solid windowtext 1.0pt; border-left:none; background:#305496; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:white">CP - BKW</span></div>
</td>
</tr>
<tr style="height:14.5pt">
<td width="72" style="width:54.0pt; border:solid windowtext 1.0pt; border-top:none; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="right" style="text-align:right"><span style="color:black">164841589</span></div>
</td>
<td width="64" style="width:48.0pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="right" style="text-align:right"><span style="color:black">6.29E+12</span></div>
</td>
<td width="64" style="width:48.0pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="right" style="text-align:right"><span style="color:black">99011</span></div>
</td>
<td width="105" style="width:78.8pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:black">WOODEN BENCH</span></div>
</td>
<td width="114" style="width:85.15pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:black">Furniture</span></div>
</td>
<td width="105" style="width:78.95pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:black">Bench &amp; Seatings</span></div>
</td>
<td width="64" style="width:48.0pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:black">Bench</span></div>
</td>
<td width="69" style="width:51.5pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:black">LS-Lifestyle</span></div>
</td>
<td width="78" style="width:58.8pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal"><span style="color:black">Home</span></div>
</td>
<td width="67" style="width:50.5pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="center" style="text-align:center"><span style="color:black">4-5</span></div>
</td>
<td width="121" style="width:91.05pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="right" style="text-align:right"><span style="color:black">899.00</span></div>
</td>
<td width="64" style="width:48.0pt; border-top:none; border-left:none; border-bottom:solid windowtext 1.0pt; border-right:solid windowtext 1.0pt; padding:0cm 5.4pt 0cm 5.4pt; height:14.5pt">
<div class="x_MsoNormal" align="right" style="text-align:right"><span style="color:black">1</span></div>
</td>
</tr>
</tbody>
</table>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div class="x_MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, March 2, 2023 10:09 AM<br>
<b>To:</b> Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Delpilar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</span>
</div>
</div>
</div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Hi Alvin,</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Reminder please. Its DED case.</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Regards,</span></div>
<div class="x_MsoNormal"><span lang="EN-US">Malik</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div class="x_MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, March 1, 2023 1:00 PM<br>
<b>To:</b> Alvin Delpilar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</span>
</div>
</div>
</div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Hi Alvin,</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Can you confirm if the below SKU is available in your respective store.</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div>
<div class="x_MsoNormal" style="background:white"><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Regards,</span></div>
<div class="x_MsoNormal" style="background:white"><b><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'> </span></b></div>
<div class="x_MsoNormal" style="background:white">
<b><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'> </span></b><b><span lang="EN-US" style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Pearl
 Rodrigues</span></b><b><span lang="EN-US" style="font-size:10.0pt; color:black"></span></b>
</div>
<div class="x_MsoNormal" style="background:white"><span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Retail Operations Coordinator</span></div>
<div class="x_MsoNormal" style="background:white">
<span lang="EN-US" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'>Mobile: +971 50 10 45347</span><span lang="EN-US" style="font-size:9.0pt; color:black"></span>
</div>
<div class="x_MsoNormal" style="background:white"><span lang="EN-US" style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0cm'> </span></div>
<div class="x_MsoNormal" style="background:white">
<span lang="EN-US" style="color:black"><img width="170" height="55" id="x_Picture_x0020_5" alt="Graphical user interface, text, application

Description automatically generated" style="width:1.7708in; height:.5763in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzg0NTg3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6qAGRCDaYW_o0xNQ_VxiCUboe3IOLDSyWG30_GHHebo" data-id="2044013845879"></span><span lang="EN-US"></span>
</div>
</div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div class="x_MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, March 1, 2023 12:45 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</span>
</div>
</div>
</div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Hi <a id="OWAAM363DA40421064BBFA7299D4BA1B7ABA6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Pearl</span></a> ,</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal">
<span lang="EN-US">As discussed , please assist to check if item available at
<span class="x_ui-provider">galleria mall in Abu Dhabi to do the replace.</span></span><span class="x_ui-provider"></span>
</div>
<div class="x_MsoNormal"><span class="x_ui-provider"><span lang="EN-US"> </span></span></div>
<div class="x_MsoNormal"><span class="x_ui-provider"><span lang="EN-US">Item 164841589</span></span></div>
<div class="x_MsoNormal"><span class="x_ui-provider"><span lang="EN-US">Order 9410134511</span></span></div>
<div class="x_MsoNormal"><span class="x_ui-provider"><span lang="EN-US"> </span></span></div>
<div class="x_MsoNormal"><span class="x_ui-provider"><span lang="EN-US">Regards,</span></span></div>
<div class="x_MsoNormal"><span class="x_ui-provider"><span lang="EN-US">Malik Ismail</span></span></div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div class="x_MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, January 22, 2023 5:51 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</span>
</div>
</div>
</div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">HI,</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Please replace or refund.</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Thanks</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div class="x_MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, January 22, 2023 5:30 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</span>
</div>
</div>
</div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Hi <a id="OWAAMBDF65A5A243D4979B279EE61357EEB49" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Wajeeha Arshi</span></a>,</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Can you please assist with the below.</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div class="x_MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, January 17, 2023 9:49 AM<br>
<b>To:</b> Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5583247] - Wrong item delivered</span>
</div>
</div>
</div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div>
<b><i><span lang="EN-US" style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span lang="EN-US" style="color:indianred"></span>
</div>
<div>
<div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247">Hi Team,</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247">Any update on this case.</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247">Problem Statement: Wrong Item Delivered</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247">Order Date: Jan 12, 2023</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247">Order ID: 9410134511</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247">Tracking ID: FP011223002083</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247">Assistance Required: Need Urgent Assistance</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247">Issue Description: Customer placed order the order on Jan 12, 2023 for the item- 164841589 Upholstered Bench - 120x40x45 cm. Customer is reporting that "I just received wrong
 item". Kindly look into it and do needful.</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247"> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247">Regards,</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style="font-size:10.5pt; color:#183247">Reena</span></div>
</div>
</div>
</div>
<div class="x_MsoNormal">
<span lang="EN-US" style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span lang="EN-US" style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>5583247:1125156</span><span lang="EN-US" style="font-size:10.5pt; font-family:-apple-system">
</span>
</div>
</div>
</div>
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