Subject: New Reply Received - Product information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 08:53:25 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Product information  Ticket comment <div class="ydpeb54816ayahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
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        <div dir="ltr">Dear Cenrepoint team</div>
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<div dir="ltr">thank you for quick reply. we will wait for correct item/</div>
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<div dir="ltr">thanks</div>
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<div>On Monday, March 6, 2023 at 12:27:43 PM GMT+4, Landmark Group &lt;[email-masked]&gt; wrote:
                
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">Hi Ali,<br><br>Thanks for reaching out to Centrepoint and giving us the opportunity to assist you.<br><br>We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check. <br><br>The last stock of this item was checked by quality team and we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock, we had to cancel the item from the order and refund you to ensure we are not sending any faulty items.<br><br>We understand there is one item in stock visible on website but please know that the website has not been updated yet, we have raised it to the technical team to update the same. We would request you to wait for couple of days for the item to be restocked so that you can get a fresh piece.<br><br>Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you. Since the warehouse team did the check, they sent you the notification as well to make sure you are aware of each and every thing that is happening with you order.<br><br>In regards to your refund, we have initiated a refund of AED 77 into your original payment mode.<br><br>Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.<br><br>Again, we apologies as we were not able to fulfill the order as you would have wished but I will request you to understand that we always have the best intentions for all our customers and want you to have the best experience possible with us.<br><br>Have a great evening! Stay Safe!<br><br>Thank You,<br>Centrepoint Support Team<br>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5798247