Subject: Note Added - [#5583247] Wrong item delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 07:16:01 +0000

Hi ,    Pearl Rodrigues added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5583247    Subject:  Wrong item delivered    Requester: Wisam Farsakh    Note Content:   <div class="WordSection1">
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<a id="OWAAM426F40D1CD17484C9F772A29D0B123EC" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alvin Delpilar</span></a>,</div>
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<div class="MsoNormal">Can I please request you to block the below item on priority for said customer.</div>
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<div class="MsoNormal" style="background:white"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Regards,</span></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'> </span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Pearl
 Rodrigues</span></b><b><span style="font-size:10.0pt;color:black"></span></b>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'></span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Retail
 Operations Coordinator</span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Mobile: +971 50 10 45347</span><span style="font-size:9.0pt;color:black"></span>
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<div class="MsoNormal" style="background:white"><span style="color:black"><img width="170" height="55" style="width:1.7708in;height:.5763in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzgzMTQ4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5jepY9CIOmVxyfKM_7PRFhDYK6dh7sLZDHIKdzvXUQY" data-id="2044013831488" alt="Graphical user interface, text, application

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<div>From: Malik Ismail &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, March 5, 2023 10:59 AM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Pearl Rodrigues &lt;[email-masked]&gt;; Alvin Delpilar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</div>
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<div class="MsoNormal">Hi <a id="OWAAM55CB93A2406742B2BBB29359E6C8B273" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Pearl Rodrigues</span></a>,</div>
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<div class="MsoNormal">Please assist to block below item for the customer in Marina  Mall - Abu dhabhi.</div>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="988" style="width:740.75pt;border-collapse:collapse">
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<div class="MsoNormal"><span style="color:white">Item Code</span></div>
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<div class="MsoNormal"><span style="color:white">Barcode</span></div>
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<div class="MsoNormal"><span style="color:white">Style No</span></div>
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<div class="MsoNormal"><span style="color:white">Item Description</span></div>
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<div class="MsoNormal"><span style="color:white">Department Name</span></div>
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<div class="MsoNormal"><span style="color:white">Class</span></div>
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<div class="MsoNormal"><span style="color:white">Sub Class</span></div>
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<div class="MsoNormal"><span style="color:white">Brands</span></div>
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<div class="MsoNormal"><span style="color:white">Group Name</span></div>
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<div class="MsoNormal"><span style="color:red">Age Matrix</span></div>
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<div class="MsoNormal"><span style="color:white">Unit Retail (Vat Incl)</span></div>
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<td width="105" style="width:78.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">WOODEN BENCH</span></div>
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<td width="114" style="width:85.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Furniture</span></div>
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<td width="105" style="width:78.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Bench &amp; Seatings</span></div>
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<div class="MsoNormal"><span style="color:black">LS-Lifestyle</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">4-5</span></div>
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<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">899.00</span></div>
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<div class="MsoNormal">Regards,</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, March 2, 2023 4:31 PM<br>
<b>To:</b> Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Alvin Delpilar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</div>
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<div class="MsoNormal">Hi <a id="OWAAM6F5C9E3AEAFF415C945E990FA56D04EC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Wajeeha Arshi</span></a>,</div>
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<div class="MsoNormal">We have informed the customer and he has confirmed that he will go and collect the item. Please loop in the store team to contact the customer and get this closed ASAP.</div>
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<div class="MsoNormal">Order No : <span class="csorderlabelvalue">9410134511</span>
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<span class="csorderlabelvalue">Contact No : +</span><span class="cslistvalue">971503731441</span>
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<div class="MsoNormal"><span class="cslistvalue">Customer Name : Wesam Farsakh</span></div>
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<span class="cslistvalue">Item code : </span><span class="cslistlabel">164841589</span>
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<div class="MsoNormal">Thankyou,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalations &amp; Vendor Management</div>
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<b>From:</b> Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, March 2, 2023 11:02 AM<br>
<b>To:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Delpilar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</div>
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<div class="MsoNormal">Only 1 pcs available in Marina  Mall - Abu dhabhi.</div>
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<div class="MsoNormal"><span style="color:white">Item Code</span></div>
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<div class="MsoNormal"><span style="color:white">Department Name</span></div>
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<div class="MsoNormal"><span style="color:red">Age Matrix</span></div>
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<td width="121" style="width:91.05pt;border:solid windowtext 1.0pt;border-left:none;background:#305496;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:white">Unit Retail (Vat Incl)</span></div>
<div></div>
<div></div>
</td>
<td width="64" style="width:48.0pt;border:solid windowtext 1.0pt;border-left:none;background:#305496;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:white">CP - BKW</span></div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:14.5pt">
<td width="72" style="width:.75in;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">164841589</span></div>
<div></div>
<div></div>
</td>
<td width="64" style="width:48.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">6.29E+12</span></div>
<div></div>
<div></div>
</td>
<td width="64" style="width:48.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">99011</span></div>
<div></div>
<div></div>
</td>
<td width="105" style="width:78.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">WOODEN BENCH</span></div>
<div></div>
<div></div>
</td>
<td width="114" style="width:85.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Furniture</span></div>
<div></div>
<div></div>
</td>
<td width="105" style="width:78.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Bench &amp; Seatings</span></div>
<div></div>
<div></div>
</td>
<td width="64" style="width:48.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Bench</span></div>
<div></div>
<div></div>
</td>
<td width="69" style="width:51.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">LS-Lifestyle</span></div>
<div></div>
<div></div>
</td>
<td width="78" style="width:58.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Home</span></div>
<div></div>
<div></div>
</td>
<td width="67" style="width:50.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">4-5</span></div>
<div></div>
<div></div>
</td>
<td width="121" style="width:91.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">899.00</span></div>
<div></div>
<div></div>
</td>
<td width="64" style="width:48.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">1</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, March 2, 2023 10:09 AM<br>
<b>To:</b> Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Delpilar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi Alvin,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Reminder please. Its DED case.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal">Malik</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, March 1, 2023 1:00 PM<br>
<b>To:</b> Alvin Delpilar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi Alvin,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Can you confirm if the below SKU is available in your respective store.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'></span></b></div>
<div><b> </b></div>
<div></div>
<div class="MsoNormal" style="background:white">
<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'> </span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Pearl
 Rodrigues</span></b><b><span style="font-size:10.0pt;color:black"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Retail Operations Coordinator</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Mobile: +971 50 10 45347</span><span style="font-size:9.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="background:white"><span style="color:black"><img width="170" height="55" style="width:1.7708in;height:.5763in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzgzMTQ4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5jepY9CIOmVxyfKM_7PRFhDYK6dh7sLZDHIKdzvXUQY" data-id="2044013831488" alt="Graphical user interface, text, application

Description automatically generated"></span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, March 1, 2023 12:45 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM363DA40421064BBFA7299D4BA1B7ABA6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Pearl</span></a> ,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">As discussed , please assist to check if item available at <span class="ui-provider">
galleria mall in Abu Dhabi to do the replace.</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span class="ui-provider"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span class="ui-provider">Item 164841589</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span class="ui-provider">Order 9410134511</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span class="ui-provider"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span class="ui-provider">Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span class="ui-provider">Malik Ismail</span></div>
<div></div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, January 22, 2023 5:51 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">HI,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Please replace or refund.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Thanks</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, January 22, 2023 5:30 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5583247] - Wrong item delivered</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAMBDF65A5A243D4979B279EE61357EEB49" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Wajeeha Arshi</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Can you please assist with the below.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, January 17, 2023 9:49 AM<br>
<b>To:</b> Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5583247] - Wrong item delivered</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Any update on this case.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Problem Statement: Wrong Item Delivered</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order Date: Jan 12, 2023</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order ID: 9410134511</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Tracking ID: FP011223002083</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Assistance Required: Need Urgent Assistance</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Issue Description: Customer placed order the order on Jan 12, 2023 for the item- 164841589 Upholstered Bench - 120x40x45 cm. Customer is reporting that "I just
 received wrong item". Kindly look into it and do needful.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Reena</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5583247:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span>
</div>
<div></div>
<div></div>

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