Subject: Ticket Assigned - Conversation with MA
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 11:07:26 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with MA MA                    We have placed an order through the application           02:43 PM, 05th Mar                     MA                    But we couldnt find option for free delivery even though the total payment exceeded 200 aed           02:44 PM, 05th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting us. This is Reena, I will be happy to assist you.           02:45 PM, 05th Mar                     MA                    We have placed an order through the application           02:45 PM, 05th Mar                     MA                    But we couldnt find option for free delivery even though the total payment exceeded 200 aed           02:45 PM, 05th Mar                     MA                    Can you please deliver it ?           02:45 PM, 05th Mar                   Reena                   It will
  just take a moment to check the details for you.           02:46 PM, 05th Mar                     MA                    The option we had is click and collect           02:46 PM, 05th Mar                     MA                    Order reference :9417628982           02:46 PM, 05th Mar                   Reena                   Thank you for your patience           02:49 PM, 05th Mar                   Reena                   We would like to inform you that you have placed your order as click and collect.           02:49 PM, 05th Mar                     MA                    I know, the request to chance this option and to deliver it.           02:50 PM, 05th Mar                     MA                    *change           02:50 PM, 05th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           02:53 PM, 05th Mar                   Reena                   We have checked you have placed your order as a click and collect and we are sor
 ry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           02:53 PM, 05th Mar                   Reena                   Please let us know if we can assist you any other queries.           02:57 PM, 05th Mar                     MA                    Pleaae improve your application as it is showing different rates while doing the payment .           02:58 PM, 05th Mar                     MA                    Its showing incorrect amount (which is lesser than actual amountto be paid )before payment.           02:59 PM, 05th Mar                   Reena                   Please accept our full apologies for the inconvenience we have caused you.           03:04 PM, 05th Mar                   Reena                   We have noted down your feedback and we will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           03:04 PM, 05th Mar              
      Reena                   Please let us know if we can assist you any other queries.           03:05 PM, 05th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:06 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5793548